Archive has 232 results
Statement Upheld Charging 28-Mar-2019
Summary: Mrs C complained the Council did not give proper support to her mother-in-law and family over the financial aspects of her mother-in-law going into residential care. The Ombudsman considers the Council was at fault in some respects but it did not cause significant injustice to Mrs X or her family.
Statement Upheld Charging 27-Mar-2019
Summary: The Council acknowledged failings in the home care provided to Mr Y before the complaint came to the Ombudsman. However, it failed to provide an adequate remedy. We have made recommendations to address this.
Statement Closed after initial enquiries Charging 26-Mar-2019
Summary: Mr X complained to the Council the residential home caring for his mother had agreed to backdate a refund of 'top up' fees, but then changed its mind. The Ombudsman should not investigate this complaint. This is because the Council has investigated Mr X's complaint and it is unlikely further investigation by us will lead to a different result.
Statement Upheld Charging 26-Mar-2019
Summary: Mr F's children complained about the way the Council decided that he would have to pay a contribution towards his care package. The Ombudsman found fault with the way in which the Council communicated with the family and recorded decisions. The Council has agreed to provide an apology for the distress it has caused and share the lessons learned with its adult social care staff.
Statement Upheld Charging 25-Mar-2019
Summary: Mr X says the Council did not explain the financial cost of a stay in a residential home for his father in the summer of 2017. There was fault by the Council because it did not explain the cost in writing to Mr X and his father. However, this failing did not lead to significant injustice. Mr X's father would have had to pay the cost even if the fault had not occurred.
Statement Closed after initial enquiries Charging 22-Mar-2019
Summary: The Ombudsman will not investigate this complaint about home care and respite charges incurred in 2014. This is because it is a late complaint.
Statement Closed after initial enquiries Charging 21-Mar-2019
Summary: The Ombudsman will not investigate this complaint about an invoice mistakenly sent by a care provider to Mr X. This is because the Care Provider has already provided an appropriate response.
Statement Not upheld Charging 21-Mar-2019
Summary: There was no fault in the way the Council decided to include the value of Mr X's property in his financial assessment.
Statement Upheld Charging 20-Mar-2019
Summary: The Council was at fault as it did not formally consider whether to exercise discretion to disregard the value of a property when making a financial assessment towards care costs. In order to remedy the injustice, the Council should now formally consider this. Once the outcome is known, the Council should then write and outline the options to the family of the resident in care, including the outcome of a new backdated financial assessment if needed. Some of the advice given to the family was confusing, but this did not alter the outcome for Mrs B, as it is likely she would have always needed to pay for her care.
Statement Upheld Charging 19-Mar-2019
Summary: The Council delayed in resolving discrepancies between the amount it was paying a care home for Ms F's care and the full cost of her care during the period Ms F's finances were being resolved. However this did not cause Ms F injustice as the Council covered the cost of the shortfall for Ms F's care when her finances were finalised and she was unable to meet the full costs in 2018.