Assessment and care plan archive 2018-2019


Archive has 11 results

  • Wigan Metropolitan Borough Council (18 017 718)

    Statement Upheld Assessment and care plan 29-Mar-2019

    Summary: Ms B complains about the Council’s action in obtaining a County Court Judgement against her for her grandmother’s unpaid care home fees. The Ombudsman will not investigate the complaint because Ms B knew the disputed CCJ had been obtained in 2014 and the Council has now taken appropriate action to have the Judgement set aside.

  • London Borough of Camden (17 007 842)

    Statement Upheld Assessment and care plan 29-Mar-2019

    Summary: Mr B complains about the Council’s assessment of his needs, lack of advocate and lack of care provision. The Ombudsman acknowledges that the Council has offered assessments and advocacy in the past but this depends on Mr B’s engagement with the offered services. However, there was fault in the records and lack of care plan and more recently, in the lack of advocacy. The Council has agreed to offer Mr B an advocate for a re-assessment of his needs and then provide the documents it should have provided under the Care Act.

  • Bracknell Forest Council (18 008 782)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Mr X complains about the occupational therapy service provided by the Council. He says this caused delays in meeting Mrs Y’s needs in this area. The Ombudsman finds no fault in the Council’s actions.

  • London Borough of Lewisham (18 011 852)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Ms X complained the Council incorrectly calculated her Minimum Income Guarantee as she believes this figure should include a disability premium. She also says the Council requested excessive amounts of evidence as proof of her Disability Related Expenditure. The Council is not at fault.

  • Salford City Council (18 012 311)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Ms X complained about her dealings with the Council over its assessment of her social care needs as well as the requirements for the installation of a stair lift in her home. The Ombudsman cannot investigate her complaint because it must first be put through the Council’s complaints procedure.

  • Middlesbrough Borough Council (18 003 767)

    Statement Not upheld Assessment and care plan 28-Mar-2019

    Summary: There is no evidence that the Council failed to arrange services which met the late Mr X’s needs.

  • Staffordshire County Council (18 004 809)

    Report Upheld Assessment and care plan 08-Mar-2019

    Summary: Since May 2016 the Council unlawfully decided not to carry out assessments of low and medium priority Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.

  • London Borough of Ealing (16 018 733)

    Report Upheld Assessment and care plan 18-Feb-2019

    Summary: The complainant, who we will call Ms B, says the Council failed to reassess her social care needs, and provide appropriate support, when her circumstances changed. Ms B says the Council failed to properly complete her July 2016 needs assessment and financial assessment. Ms B says the Council has unfairly removed her direct payments. Ms B complains that the Council will not consider other options to get her son to school, which she says are more reliable than a care agency.

  • London Borough of Hounslow (16 009 664)

    Report Upheld Assessment and care plan 18-Jul-2018

    Summary: Mrs X complains about the lack of support the Council provided to her son, Mr Y, at his accommodation and after he became unsafe there.

  • London Borough of Hounslow (17 000 645)

    Report Upheld Assessment and care plan 30-Apr-2018

    Summary: Mrs B complains the Council failed to agree a Deferred Payment Agreement for her sister, Ms C. Ms C’s money is running out and family have stepped in to pay her care fees. Mrs B also says the Council delayed dealing with her complaint.

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