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Assessment and care plan archive 2018-2019


Archive has 423 results

  • Salford City Council (18 012 311)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Ms X complained about her dealings with the Council over its assessment of her social care needs as well as the requirements for the installation of a stair lift in her home. The Ombudsman cannot investigate her complaint because it must first be put through the Council's complaints procedure.

  • Wigan Metropolitan Borough Council (18 017 718)

    Statement Upheld Assessment and care plan 29-Mar-2019

    Summary: Ms B complains about the Council's action in obtaining a County Court Judgement against her for her grandmother's unpaid care home fees. The Ombudsman will not investigate the complaint because Ms B knew the disputed CCJ had been obtained in 2014 and the Council has now taken appropriate action to have the Judgement set aside.

  • London Borough of Camden (17 007 842)

    Statement Upheld Assessment and care plan 29-Mar-2019

    Summary: Mr B complains about the Council's assessment of his needs, lack of advocate and lack of care provision. The Ombudsman acknowledges that the Council has offered assessments and advocacy in the past but this depends on Mr B's engagement with the offered services. However, there was fault in the records and lack of care plan and more recently, in the lack of advocacy. The Council has agreed to offer Mr B an advocate for a re-assessment of his needs and then provide the documents it should have provided under the Care Act.

  • Bracknell Forest Council (18 008 782)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Mr X complains about the occupational therapy service provided by the Council. He says this caused delays in meeting Mrs Y's needs in this area. The Ombudsman finds no fault in the Council's actions.

  • London Borough of Lewisham (18 011 852)

    Statement Not upheld Assessment and care plan 29-Mar-2019

    Summary: Ms X complained the Council incorrectly calculated her Minimum Income Guarantee as she believes this figure should include a disability premium. She also says the Council requested excessive amounts of evidence as proof of her Disability Related Expenditure. The Council is not at fault.

  • Middlesbrough Borough Council (18 003 767)

    Statement Not upheld Assessment and care plan 28-Mar-2019

    Summary: There is no evidence that the Council failed to arrange services which met the late Mr X's needs.

  • Derbyshire County Council (18 004 483)

    Statement Not upheld Assessment and care plan 27-Mar-2019

    Summary: Miss X complains the Council has not provide adequate assistance to help her move nearer her family or ensure adequate night provision in case of a medical emergency. Miss X's social worker is working with her to identify alternative accommodation in her preferred area. It has also made contingency arrangements if an emergency should occur at night. There is no evidence of fault in the Council's actions.

  • Salford City Council (18 016 115)

    Statement Closed after initial enquiries Assessment and care plan 27-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint about being coerced into a care home in 2017. This is because any further investigation by the Ombudsman is unlikely to be able to add to the Council's response or make a different finding of the kind Mrs A wants.

  • Leicester City Council (18 009 875)

    Statement Not upheld Assessment and care plan 27-Mar-2019

    Summary: Ms X complains about the way the Council carried out a review of her care needs and reduced the hours of support she previously received. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • Plymouth City Council (18 016 924)

    Statement Upheld Assessment and care plan 27-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about an invoice for care sent by the Council, after Mr and Mrs X were told that they would not have to pay for this care. This is because the Council has already provided a fair response and there is not enough remaining injustice to warrant an investigation.