Staffordshire County Council (18 004 809)

Report Upheld Assessment and care plan 08-Mar-2019

Summary: Since May 2016 the Council unlawfully decided not to carry out assessments of low and medium priority Deprivation of Liberty Safeguards (DoLS) applications and significantly delayed assessing the remaining applications.

London Borough of Ealing (16 018 733)

Report Upheld Assessment and care plan 18-Feb-2019

Summary: The complainant, who we will call Ms B, says the Council failed to reassess her social care needs, and provide appropriate support, when her circumstances changed. Ms B says the Council failed to properly complete her July 2016 needs assessment and financial assessment. Ms B says the Council has unfairly removed her direct payments. Ms B complains that the Council will not consider other options to get her son to school, which she says are more reliable than a care agency.

London Borough of Hounslow (16 009 664)

Report Upheld Assessment and care plan 18-Jul-2018

Summary: Mrs X complains about the lack of support the Council provided to her son, Mr Y, at his accommodation and after he became unsafe there.

London Borough of Hounslow (17 000 645)

Report Upheld Assessment and care plan 30-Apr-2018

Summary: Mrs B complains the Council failed to agree a Deferred Payment Agreement for her sister, Ms C. Ms C’s money is running out and family have stepped in to pay her care fees. Mrs B also says the Council delayed dealing with her complaint.

Wiltshire Council (16 015 946)

Report Upheld Assessment and care plan 12-Apr-2018

Summary: Mrs N cares for Mr P, her son. She complains the Council has wrongly cut the respite care provided for her son and has wrongly asked her to pay towards the cost of her son’s transport between home and day care.