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Public transport archive 2017-2018


Archive has 28 results

  • Transport for London (17 018 279)

    Statement Closed after initial enquiries Public transport 29-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about a £50 refund that was given to the complainant in error and about general delay. This is because the complainant does not have to repay the £50 and there is insufficient injustice to warrant investigation.

  • Transport for London (17 018 731)

    Statement Closed after initial enquiries Public transport 26-Mar-2018

    Summary: The Ombudsman will not investigate Miss X's complaint about a penalty bus fare. This is because she has completed the appeals process and can raise a defence in court if she is prosecuted for non-payment.

  • Transport for London (17 013 488)

    Statement Upheld Public transport 19-Mar-2018

    Summary: There was some fault in the way TfL managed Mr X's annual membership of the Santander Cycle Scheme in 2017. TfL has already remedied any injustice caused to Mr X by its fault.

  • Transport for London (17 017 046)

    Statement Closed after initial enquiries Public transport 12-Mar-2018

    Summary: The Ombudsman cannot consider this complaint about a prosecution for irregular use of an oyster card. This is because the case has been considered in court. The Ombudsman cannot investigate any matter that has been considered in court.

  • Transport for London (17 017 550)

    Statement Closed after initial enquiries Public transport 12-Mar-2018

    Summary: The Ombudsman will not investigate Miss X's complaint about a fall her mother suffered while travelling on a Transport for London Bus. This is because the complaint is late and it is reasonable for her mother to use the legal remedy available.

  • Transport for London (17 015 448)

    Statement Closed after initial enquiries Public transport 26-Feb-2018

    Summary: The Ombudsman will not investigate this complaint about a £40 penalty fare for travelling on a tram without paying the required fare. The possible injustice does not justify his involvement and there is an appeal body better placed to deal with such matters.

  • London Travelwatch (17 013 274)

    Statement Closed after initial enquiries Public transport 21-Feb-2018

    Summary: The Ombudsman will not investigate how Transport for London and London TravelWatch have dealt with the complainant's concerns about health and safety issues on two bus routes. The Ombudsman is unlikely to find fault causing the complainant injustice that warrants his involvement. If the complainant has suffered harm, he can seek a remedy in court.

  • Transport for London (17 003 211)

    Statement Upheld Public transport 13-Feb-2018

    Summary: it was not fault for TfL to decide not to carry out engineering works to reduce noise from London Underground trains passing close to Ms X's home because the relevant criteria were not met. But there was poor customer service when it responded to her emails and calls.

  • Rutland County Council (17 011 003)

    Statement Not upheld Public transport 09-Feb-2018

    Summary: There was no fault in the way the Council reached its decision to make changes to a bus service, or in the way it carried out its consultation.

  • Transport for London (17 014 206)

    Statement Closed after initial enquiries Public transport 25-Jan-2018

    Summary: The Ombudsman will not investigate Dr B's complaint about a penalty fare notice issued on a bus, charging for new bus passes and the failure of Transport for London to respond to his complaint. Dr B could have appealed against the penalty fare notice and the authority has provided copies of its responses to his complaints. We have not seen any fault the authority's actions.