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Leisure and culture archive 2017-2018


Archive has 70 results

  • Nottingham City Council (17 014 673)

    Statement Not upheld Leisure and culture 28-Mar-2018

    Summary: The Ombudsman will stop investigating a complaint of financial hardship due to the Council taking a payment from the complainant's bank account on the wrong date. The Council apologised, reviewed procedures and offered a financial remedy of £25. The Ombudsman has seen no evidence of a significant personal injustice to the complainant that would justify a higher remedy.

  • Norwich City Council (17 018 516)

    Statement Closed after initial enquiries Leisure and culture 26-Mar-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about damage to his son's coat he says was caused by an overgrown hedge. This is because there is a legal remedy available to Mr X and it is reasonable for him to use it. The alleged injustice is also not significant enough to warrant an investigation by the Ombudsman.

  • Manchester City Council (16 018 835)

    Statement Upheld Leisure and culture 26-Mar-2018

    Summary: The Ombudsmen find fault with communication about the transfer between an NHS exercise service and a local authority exercise service. They do not find that a man suffered injury because of fault.

  • Guildford Borough Council (17 017 491)

    Statement Closed after initial enquiries Leisure and culture 22-Mar-2018

    Summary: Mr X's complains the Council failed to respond to his correspondence. The Ombudsman will not investigate this complaint as we do not consider Mr X has been caused a significant personal injustice. Also as the Council has now responded to his enquiry we cannot achieve anything further by investigating this complaint.

  • Maidstone Borough Council (17 018 370)

    Statement Closed after initial enquiries Leisure and culture 22-Mar-2018

    Summary: The Ombudsman will not exercise its discretion to consider Mr X's late complaint. This is because it is unlikely an investigation could add anything to the Council's response.

  • Torbay Council (17 018 165)

    Statement Closed after initial enquiries Leisure and culture 16-Mar-2018

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's failure to repair a damaged fence. An investigation is unlikely to find fault with the Council and Mrs X has not been caused a significant personal injustice.

  • Royal Borough of Greenwich (17 016 496)

    Statement Closed after initial enquiries Leisure and culture 12-Mar-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decision to end his allotment tenancy. This is because it is unlikely an investigation would find fault with the way the Council acted.

  • London Borough of Southwark (17 017 977)

    Statement Closed after initial enquiries Leisure and culture 07-Mar-2018

    Summary: The Ombudsman cannot investigate this complaint. This is because most of Mrs X's concerns are outside our jurisdiction. I will not investigate the remaining concerns about the complaints process as there is insufficient injustice caused by this which warrants our involvement.

  • London Borough of Enfield (17 012 076)

    Statement Not upheld Leisure and culture 23-Feb-2018

    Summary: The Ombudsman cannot challenge the way the Council handled Miss X's complaint about an altercation at a leisure centre. This is because there is no evidence of fault in the Council's actions.

  • London Borough of Richmond upon Thames (17 014 190)

    Statement Closed after initial enquiries Leisure and culture 21-Feb-2018

    Summary: The Ombudsman will not investigate this complaint about how the Council runs a leisure centre. It is unlikely he would find evidence of fault causing the complainant injustice that would justify his involvement.