Archive has 61 results
Statement Upheld Private housing 26-Mar-2018
Summary: The Council accepts it gave Mr X misleading information about its Direct Let Scheme. The Council has apologised to Mr X for this. It has agreed our recommendation to confirm it will not recover any of the incentive payment it made to Mr X. It has also agreed to improve the information it gives applicants to the scheme to prevent reoccurrence of this fault. The Council is not at fault for the way it administered the scheme.
Statement Not upheld Private housing 20-Mar-2018
Summary: There is no evidence of fault in how the Council investigated allegations by Mr X's tenant that he was harassing her.
Statement Upheld Private housing 20-Mar-2018
Summary: A consultancy company acting for the Council failed to effectively manage works to Mr and Mrs X's home under the Decent Homes Loan scheme. The Council has agreed to refund £1,710 project management fees and pay Mr and Mrs X an additional £1,400 for inconvenience, time and trouble and other costs. These are appropriate actions to remedy injustice caused by this fault.
Statement Upheld Private housing 19-Mar-2018
Summary: The Ombudsman found fault by the Council on Mr P's complaint about the way it dealt with his home improvement assistance application. Information in correspondence with him was not always clear, there were no procedures for checking progress with the finance company during its assessment, and there were delays with the complaints process. The agreed action remedies any injustice caused.
Statement Closed after initial enquiries Private housing 19-Mar-2018
Summary: The Ombudsman will not investigate Mr X's complaint about the service of an Improvement Notice. This is because Mr X had a right to appeal against the Notice but chose not to exercise that right.
Statement Upheld Private housing 12-Mar-2018
Summary: Mr B complained the Council failed to help when he faced eviction from his private tenancy which he believed to be unlawful. The Ombudsman finds the Council's decision-making in respect of the status of a private tenant facing alleged unlawful eviction was affected by fault. The Council has agreed to apologise and to make a payment to Mr B for the uncertainty caused by this.
Statement Closed after initial enquiries Private housing 06-Mar-2018
Summary: The Ombudsman will not exercise our discretion to investigate a complaint about Council-funded building works, because it was made outside the time limit.
Statement Upheld Private housing 20-Feb-2018
Summary: The Council was entitled to give advice around homelessness and evictions to Ms B and Mr Y. The Council has already apologised for some communication faults which is an appropriate remedy and therefore the Ombudsman will not make any further recommendations.
Statement Closed after initial enquiries Private housing 13-Feb-2018
Summary: The Ombudsman will not investigate this complaint that the complainant is charged more by a hotel than his roommate. This is because there is insufficient evidence of fault by the Council. In addition, the complainant could complain to the Equalities and Human Rights Commission or take action against the hotel.
Statement Upheld Private housing 13-Feb-2018
Summary: Mr X complained about the way the Council dealt with placing a legal charge on his property. The Council was at fault in delaying the charge. It has apologized, and as Mr X suffered no injustice from the fault this a satisfactory response.