Archive has 52 results
Statement Closed after initial enquiries Other 26-Mar-2018
Summary: The Ombudsman cannot investigate this complaint about beeps from a fire alarm. This is because the alarm is managed by the Council when it is acting as Mr X's landlord. The Ombudsman has no power to investigate a Council when it is acting as a landlord.
Statement Upheld Other 15-Mar-2018
Summary: The Council as landlord should have taken responsibility for ensuring that certain disrepairs on a property (property Y) were carried out. To remedy fault causing Miss D injustice the Ombudsman recommended and the Council agreed to make an acknowledgement payment for distress and inconvenience caused by having to live in a property with significant outstanding disrepair. This payment takes the form of writing off Miss D's debt associated with the tenancy.
Statement Upheld Other 27-Feb-2018
Summary: The Council appropriately investigated Ms B's enforcement complaints and where there is no evidence of fault the Ombudsman will not challenge the Council's professional judgement. But the Council's communication with Ms B has been poor. It also failed to maintain a homeless hostel garden in line with its handbook. This has caused Ms B some frustration, distress and time and trouble which the Council has agreed to remedy.
Statement Not upheld Other 20-Feb-2018
Summary: I have found no evidence of fault in how the Council dealt with complaints of antisocial behaviour from a Council property.
Statement Closed after initial enquiries Other 20-Feb-2018
Summary: The Ombudsman cannot investigate Miss B's complaint about the way the Council dealt with her complaints about her neighbour. The Ombudsman cannot investigate complaints about the Council's management of its social housing.
Statement Closed after initial enquiries Other 13-Feb-2018
Summary: The Ombudsman has no jurisdiction to consider Miss X's complaint about the way the Council dealt with her mother's mutual housing exchange.
Statement Closed after initial enquiries Other 08-Feb-2018
Summary: The Ombudsman cannot challenge the Council's refusal to grant Mr X an Empty Homes Loan. This is because Mr X is taking his complaint to court.
Statement Closed after initial enquiries Other 07-Feb-2018
Summary: The Ombudsman will not investigate Mr B's complaint about damage to his possessions which he claims was due to damp and mould in his Council owned property. This is because it is outside the Ombudsman's jurisdiction.
Statement Closed after initial enquiries Other 01-Feb-2018
Summary: The Ombudsman will not investigate Mrs B's complaint about the actions of a council officer and the effect they continue to have on the actions of other organisations and individuals. We could not now effectively investigate what happened more than three years ago and there is no evidence to support Mrs B's claims.
Statement Closed after initial enquiries Other 05-Jan-2018
Summary: The Ombudsman will not investigate Mr and Mrs K's complaint the Council failed properly to consider their request to waive a restrictive covenant on a former council property. There is not enough evidence of fault by the Council and it is not open to us to criticise the merits of the Council's decision itself without evidence of fault, so an investigation is not warranted