Homelessness archive 2017-2018


Archive has 182 results

  • London Borough of Redbridge (17 002 895)

    Statement Upheld Homelessness 28-Mar-2018

    Summary: Mr X complains there was unreasonable delay deciding his partner's homelessness application and her temporary accommodation was unsuitable. We found the homelessness decision was delayed unreasonably but there was no fault with the decisions it reached about accommodation. The Council apologised for the delay which was a reasonable remedy to the complaint.

  • London Borough of Newham (17 009 688)

    Statement Closed after initial enquiries Homelessness 27-Mar-2018

    Summary: The Ombudsman will not investigate Mr B's complaint that his temporary accommodation is not suitable. This is because it was reasonable to expect Mr B to use his right of appeal to the county court and to ask the Council to review his complaint. It is unlikely an investigation by the Ombudsman would achieve more for Mr B.

  • Thurrock Council (17 017 713)

    Statement Closed after initial enquiries Homelessness 23-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about the way the Council responded to reports the complainant made about his sister. This is because there is insufficient evidence of fault by the Council.

  • Royal Borough of Kensington & Chelsea (17 018 740)

    Statement Closed after initial enquiries Homelessness 23-Mar-2018

    Summary: The Ombudsman will not investigate this complaint that the Council had unreasonably failed to assess the housing needs of a man who said he was homeless. This is because there is no sign of fault in the way the Council has dealt with this matter.

  • Manchester City Council (17 012 202)

    Statement Upheld Homelessness 23-Mar-2018

    Summary: The Ombudsman found the Council was not at fault for the delay in making its initial decision or in failing to take responsibility for the complainant's possessions. There was fault in the significant delay in reviewing the decision, and in the abrupt nature of its communications with the complainant after the review. But the injustice to the complainant was limited.

  • London Borough of Enfield (17 003 625)

    Statement Upheld Homelessness 23-Mar-2018

    Summary: The Ombudsman found fault by the Council on Miss D's complaint. The Council failed to allocate her preference points when it accepted her as homeless. This caused no injustice as successful applicants had earlier qualifying dates. The Council accepted delays responding to her correspondence. The Council properly considered whether temporary accommodation was suitable. There was no fault on her complaint about it wrongly telling her she could not go on the housing register. This followed policy.

  • Kirklees Metropolitan Borough Council (17 009 782)

    Statement Upheld Homelessness 20-Mar-2018

    Summary: Mr X complains the Council provided him with unsuitable accommodation following his homelessness application and denied him a right of review. The Council also delayed in carrying out repairs to a property it offered him and failed to record an offer to 'un-match' his bid. The Ombudsman found fault because the Council denied Mr X an opportunity to request a review of the suitability of his temporary accommodation. And to be 'un-matched' from an offer of secure accommodation causing uncertainty and distress. The Council has accepted it was at fault. It will apologise to Mr X and pay him £200. It accepts the Ombudsman's recommendations to carry out service improvements.

  • London Borough of Haringey (17 016 171)

    Statement Closed after initial enquiries Homelessness 20-Mar-2018

    Summary: Miss X complained about the Council's failure to repair the heating and hot water in her temporary accommodation for over 24 hours. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice arising from the Council's failure to warrant an investigation.

  • London Borough of Barking & Dagenham (17 005 607)

    Statement Upheld Homelessness 19-Mar-2018

    Summary: Ms A complains about the Council's failure to provide her with any housing assistance or advice following her eviction from her privately rented accommodation despite having two children and nowhere to live. There was fault by the Council which caused Ms A injustice and which the Council will remedy by the payment of £1070.

  • Northampton Borough Council (17 016 295)

    Statement Closed after initial enquiries Homelessness 15-Mar-2018

    Summary: Miss X complained about the Council's decision that she is intentionally homeless. The Ombudsman should not investigate this complaint. This is because she is entitled to a review of the Council's decision which is currently being undertaken. If her review does not change the decision then it is reasonable for Miss X to appeal to the County Court.