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Refuse and recycling archive 2017-2018


Archive has 167 results

  • Coventry City Council (17 011 480)

    Statement Upheld Refuse and recycling 28-Mar-2018

    Summary: The complaint is about missed assisted bin collections over an extended period. We have upheld the complaint. The Council has agreed a period of monitoring as a remedy. And a token payment to recognise the distress and time and trouble the faults led to.

  • City Of Bradford Metropolitan District Council (17 009 373)

    Statement Closed after initial enquiries Refuse and recycling 26-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about the Council's decision that the complainant must place her bin for collection at the end of a track. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Sutton (17 011 183)

    Statement Upheld Refuse and recycling 26-Mar-2018

    Summary: Miss X complains that the Council should have handled changes to her bin collections service better and should have responded quicker to her complaint about the issues she raised. The Council was at fault. It has taken action to reach an acceptable resolution with Miss X.

  • Coventry City Council (17 011 910)

    Statement Upheld Refuse and recycling 23-Mar-2018

    Summary: It was fault by the Council that it missed several of Mr X's household waste collections from July to September 2017. This caused Mr X time and trouble requiring a remedy.

  • Trafford Council (17 013 335)

    Statement Upheld Refuse and recycling 23-Mar-2018

    Summary: Mr X complains that refuse bins are not being returned properly to his property, despite his repeated complaints and assurances from the Council that it would be dealt with. The Ombudsman upholds Mr X's complaint, finding fault with the Council's failure to take appropriate action, and with the way it dealt with Mr X's complaint. This fault caused Mr X injustice. While the Council has taken some action to remedy this, it has accepted the Ombudsman's recommendation to apologise to Mr X and share the outcome of monitoring with him. The Council has also agreed to consider allocating a specific collection point for this property, in agreement with Mr X.

  • Medway Council (16 015 185)

    Statement Upheld Refuse and recycling 22-Mar-2018

    Summary: Mrs X has complained about refuse collection vehicles driving on to her private driveway. There is fault with how the Council has dealt with Mrs X's concerns about the refuse collections.

  • Coventry City Council (17 016 863)

    Statement Upheld Refuse and recycling 20-Mar-2018

    Summary: Miss B complained about refuse collection problems. The Council was at fault for failing to collect the refuse as arranged about seven times. The Council is now collecting the refuse normally.

  • London Borough of Waltham Forest (17 018 241)

    Statement Closed after initial enquiries Refuse and recycling 20-Mar-2018

    Summary: The Ombudsman will not investigate Ms A's complaint about damage to her car and the way the Council and its contractors have dealt with her complaint. A claim of damage is best considered by the courts. And the Ombudsman will not investigate the Council's complaints handling as a separate matter.

  • Surrey County Council (17 018 256)

    Statement Closed after initial enquiries Refuse and recycling 20-Mar-2018

    Summary: The Ombudsman cannot investigate Mr B's complaint about missed bin collections. The Council is not responsible for the issue being raised.

  • Birmingham City Council (17 007 159)

    Statement Upheld Refuse and recycling 19-Mar-2018

    Summary: The Council failed to collect Mrs B's recycling on several occasions and then failed to properly investigate her complaints about it. The Council has agreed to apologise, pay Mrs B £150, carry out further monitoring and review its procedures.