Archive has 78 results
Statement Not upheld Noise 28-Mar-2018
Summary: Mr X complained about the way the Council investigated his complaints of noise from a neighbour's aviary and the way it reached its decision that the noise was not a statutory nuisance. The Ombudsman has found no evidence of fault in the way the Council investigated these matters.
Statement Upheld Noise 28-Mar-2018
Summary: The Council was at fault in the way it handled complaints of noise from an industrial estate. It gave wrong advice about making complaints, delayed responding to reports of a new noise issue and failed to respond to a request for information. The Council will apologise to Mr and Mrs X and confirm how it will investigate any future complaints about noise from the industrial estate.
Statement Closed after initial enquiries Noise 26-Mar-2018
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's refusal to investigate volume levels at a local cinema. An investigation by the Ombudsman is unlikely to find fault with the Council and there is not enough evidence Mr X has been caused a significant personal injustice.
Statement Not upheld Noise 23-Mar-2018
Summary: Mr X complains the Council failed to act against noise caused by a neighbouring car wash, delayed in assessing the noise, and did not take action against the business on planning grounds. The Ombudsman has not found fault by the Council.
Statement Not upheld Noise 21-Mar-2018
Summary: The Council took suitable and adequate steps to investigate Mr X's reports of a continuing statutory nuisance from a business near his home.
Statement Upheld Noise 20-Mar-2018
Summary: The Council investigated Mrs X's report of neighbour noise nuisance and use of a CCTV camera promptly. It gave her an officer contact to report ongoing problems and offered to witness them. It responded to Mrs X's request for an update about this and decided it would not take further action. After Mrs X complained to the Ombudsman, the Council said it would further investigate her complaint. It did not do so. It has agreed to apologise to her for this. It has reviewed its complaint handling procedures to prevent reoccurrence of this fault.
Statement Not upheld Noise 16-Mar-2018
Summary: The Ombudsman has found no fault in the way the Council investigated a complaint of noise nuisance, and so we have completed this investigation.
Statement Not upheld Noise 14-Mar-2018
Summary: Mr B complained about the Council's lack of action about nuisance he has suffered from his neighbour's property. The Council's decision to close its investigation was not affected by fault. The Council was at fault for not telling Mr B its decision, but this did not cause Mr B a significant injustice.
Statement Closed after initial enquiries Noise 08-Mar-2018
Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council dealt with a complaint it received about noise nuisance. It was reasonable to expect Mr B to use his right of appeal if he thought there were grounds to challenge the abatement notice and is unlikely an investigation by the Ombudsman would lead to a different outcome for Mr B.
Statement Not upheld Noise 07-Mar-2018
Summary: The Council acted without fault in considering complaints of noise nuisance and in exercising its judgement to impose limits on a resident reporting noise nuisance.