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Licensing archive 2017-2018


Archive has 127 results

  • Transport for London (17 018 545)

    Statement Closed after initial enquiries Licensing 26-Mar-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about Transport for London's scoring of his topographical assessments. This is because it is reasonable for Mr X to appeal against Transport for London's decision not to grant him a private hire vehicle driver's licence.

  • Bristol City Council (17 013 240)

    Statement Not upheld Licensing 26-Mar-2018

    Summary: Mrs B complains the Council failed to notify her about its landlord licensing scheme and she lost an opportunity to pay a reduced fee. The Ombudsman has not found evidence of fault. She has completed the investigation and not upheld the complaint.

  • London Borough of Ealing (17 003 301)

    Statement Upheld Licensing 22-Mar-2018

    Summary: the Council failed to take into account relevant information before granting an HMO license, although that would not have altered the outcome. The Council failed to respond residents' queries or put a complaint about that through its complaints procedure. An apology, a response to those queries, reminder to officers and payment of £250 is satisfactory remedy for the injustice caused.

  • London Borough of Croydon (17 001 919)

    Statement Upheld Licensing 21-Mar-2018

    Summary: There was some fault in the way the Council carried out inspections of Mrs X and Mr Y's property. The Council could have better communicated its decisions and there is insufficient recording of the inspection visits and what officers found. To recognise the time and trouble spent pursuing the complaint and the uncertainty that the outcome may have been different the Council agreed to apologise and pay Mrs X and Mr Y £250.

  • Medway Council (17 008 031)

    Statement Upheld Licensing 12-Mar-2018

    Summary: Mr and Mrs X complain the Council delayed in sending invoices for pavement licences and have failed to provide an accurate breakdown of the fees charged. The Council's delay in issuing invoices and its failure to correct errors in these invoices amounts to fault. This fault has caused Mr and Mrs X an injustice, which the Council has agreed to remedy.

  • Transport for London (17 016 436)

    Statement Closed after initial enquiries Licensing 06-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about a test for a taxi driver licence. This is because there is insufficient evidence of fault by the Authority.

  • Derby City Council (17 004 448)

    Statement Closed after initial enquiries Licensing 06-Mar-2018

    Summary: We will not investigate Mr Y's complaint about how the Council dealt with him in 2015 about a taxi safety/licensing issue. The complaint is made late and there are no good reasons to investigate now. In addition, Mr Y ultimately would have had the right to appeal against any licensing decision the Council made to the magistrates' court. We consider it would have been reasonable to expect him to do this.

  • City Of Bradford Metropolitan District Council (16 018 298)

    Statement Not upheld Licensing 06-Mar-2018

    Summary: There was no fault in the way Council officers dealt with Mr X when he proposed new branding for his four private hire vehicle firms. There was no fault in the way the Council dealt with Mr X's complaint about councillors.

  • Bristol City Council (17 017 019)

    Statement Closed after initial enquiries Licensing 02-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about the fee for a landlord licence. This is because there is insufficient evidence of fault by the Council.

  • Herefordshire Council (17 016 810)

    Statement Closed after initial enquiries Licensing 01-Mar-2018

    Summary: The Ombudsman will not investigate Ms B's complaint about the conditions attached to her premises licence and claim that officers are directly discriminating against her on the grounds of nationality. Ms B has a right of appeal against the licence conditions. And she can make a discrimination claim against the Council. It is reasonable to expect Ms B to take these matters to court.