Archive has 32 results
Statement Upheld Drainage 26-Mar-2018
Summary: The Ombudsman will not investigate the matter of whether highways works have increased the flood risk to Mr X's property as the Council is facilitating works to reduce the flood risk and we cannot achieve anymore for him. The Council is at fault as it delayed in dealing with Mr X's correspondence which caused avoidable time and trouble to him. The Council has agreed to remedy this injustice by as recommended
Statement Not upheld Drainage 26-Mar-2018
Summary: Mr X complained the Council failed to resolve a problem of water draining from the highway onto his property. We did not find the Council were at fault.
Statement Closed after initial enquiries Drainage 09-Mar-2018
Summary: The Ombudsman cannot investigate this complaint about how the Environment Agency has dealt with an issue relating to sewage. His jurisdiction does not cover this function of the Agency's work.
Statement Upheld Drainage 05-Mar-2018
Summary: Mrs B complains the Council failed to take action to prevent ongoing flooding into her garden caused by a neighbouring property. She also says the Council did not deal with her complaint about vermin associated with the flooding. The Ombudsman has found evidence of delay in complaints handling but no other fault by the Council. She has completed the investigation, because there is no significant injustice, and upheld the complaint.
Statement Closed after initial enquiries Drainage 08-Feb-2018
Summary: Mr X complained about the Council's failure to resolve a highway drain problem outside his mother's property. The Ombudsman should not investigate this complaint. This is because the Council has given an undertaking to find the source of the blockage and carry out work in the coming weeks. This is a reasonable remedy to the problem Mr X complained about.
Statement Not upheld Drainage 26-Jan-2018
Summary: There is no fault in how the Council has dealt with complaints about a private sewer. It has considered the law and all the factors properly and decided that the system is adequate.
Statement Upheld Drainage 24-Jan-2018
Summary: The Council delayed in taking appropriate action to investigate defective highway drainage which was causing flooding to nearby property.
Statement Not upheld Drainage 23-Jan-2018
Summary: Mr and Mrs X complain about the way the Council dealt with a highway flooding prevention scheme near their property. The Ombudsman proposes to complete his investigation because he finds no fault in the way the Council put in its flood prevention scheme.
Statement Closed after initial enquiries Drainage 19-Jan-2018
Summary: We will not investigate Mrs B's complaint about flooding in her garden and water under her house for ten years. We could not achieve the outcome Mrs B is seeking if we investigated her complaint so our involvement is not justified.
Statement Not upheld Drainage 18-Jan-2018
Summary: There was no fault by the Board in the deposit of spoil on Mr X's land since October 2015. Mr X can make a claim to the Upper Tribunal (Lands Chamber) to determine if he should receive compensation for injury he considers has been caused to him by the Board's actions.