Archive has 25 results
Statement Not upheld Cemeteries and crematoria 09-Mar-2018
Summary: Mrs C complains about the Council's refusal to hold an independent inquiry into cremation practices; the adequacy of its own investigation; the delay in publishing its findings; the timing and method of publication and not properly engaging with and supporting affected parents. The Ombudsman will not investigate these matters further. This is because the Ombudsman cannot investigate the decision not to hold an independent inquiry as this has been considered by a Government Minister and further investigation on the remining issues will not achieve a worthwhile outcome for Mrs C.
Statement Upheld Cemeteries and crematoria 28-Feb-2018
Summary: Mrs X complains the Council failed to carry out a maintenance agreement to tend her father's grave. The Ombudsman found fault because the Council had a lack of records about grave planting in 2016. But this fault did not cause Mrs X a significant injustice and the Council has agreed to pay Ms X £75 as a good will gesture. So, the Ombudsman has completed his investigation.
Statement Closed after initial enquiries Cemeteries and crematoria 09-Feb-2018
Summary: The Ombudsman will not investigate Mrs B's complaint about the behaviour of a crematorium manager. This is because it is unlikely we would find fault.
Statement Not upheld Cemeteries and crematoria 29-Jan-2018
Summary: There was no fault by the Council when there was a burial in the plot next to the grave of the complainant's mother. The Council responded to Mr B's complaint properly and there is no evidence of wider fault in the Council's maintenance of the cemetery or in its responses to Mr B.
Statement Upheld Cemeteries and crematoria 24-Jan-2018
Summary: The Ombudsman found fault by the Council on Ms T's complaint about its policy change in 2014 on the number of interments allowed in a cremated remains plot. The Council failed to ensure in 2009 that the plots were large enough to accommodate the number of interments allowed and comply with the law. The Council failed to take a pro-active approach to notifying existing leaseholders about the change which may affect their plans. The agreed action and offer of free neighbouring plot remedies the avoidable injustice caused.
Statement Upheld Cemeteries and crematoria 23-Jan-2018
Summary: There were faults in how the Council dealt with Mrs B about the expiry of a lease on a memorial at its crematorium. At my recommendation, the Council has agreed to pay Mrs B £300 and improve the information it gives to people who lease memorials.
Statement Not upheld Cemeteries and crematoria 05-Dec-2017
Summary: Mr B complains the Council will not allow him to erect a double width memorial on a relative's grave. The Ombudsman has not found evidence of fault by the Council. She has completed the investigation and not upheld the complaint.
Statement Upheld Cemeteries and crematoria 21-Nov-2017
Summary: I uphold this complaint about the Council's request to remove wooden edging from a grave plot as there was fault causing injustice. I am satisfied the Council's apology and offer to pay the reasonable costs with some agreed service improvements is enough to provide a suitable remedy.
Statement Not upheld Cemeteries and crematoria 10-Nov-2017
Summary: The Ombudsman found no fault by the Council on Mr T's complaint about its failure to enforce maintenance terms of memorial lease agreements. The Council has started the review process and given a date by which its Cabinet will consider a report about the best way to approach tributes left at memorials in breach of tenancy agreements.
Statement Closed after initial enquiries Cemeteries and crematoria 12-Oct-2017
Summary: The Ombudsman will not investigate this complaint about an investigation into a missing memorial plaque at a crematorium. This is because we cannot add anything to the investigation that the Council has conducted.