Archive has 72 results
Statement Upheld Antisocial behaviour 28-Mar-2018
Summary: The Council failed to respond to some of Ms B's telephone contacts about anti-social behaviour by a neighbour. The Council will apologise to Ms B for her frustration, time and trouble.
Statement Not upheld Antisocial behaviour 27-Mar-2018
Summary: The complainant does not believe the Council has responded effectively to her neighbours' anti-social behaviour. The Council has responded in line with its statutory duty and is not at fault.
Statement Closed after initial enquiries Antisocial behaviour 16-Mar-2018
Summary: The Ombudsman will not investigate Miss X's complaint alleging she is suffering anti-social behaviour. This is because we are unlikely to find fault with the Council's response to her complaints.
Statement Upheld Antisocial behaviour 02-Mar-2018
Summary: There is no fault in how the Council investigated Mr F's reports of noise nuisance and anti-social behaviour. There was some delay in the Council's responses to Mr F for which it has agreed to apologise.
Statement Not upheld Antisocial behaviour 28-Feb-2018
Summary: The Council was not at fault for the way in which it dealt with a complaint about noise emanating from Mr C's house or for issuing a noise abatement notice against him.
Statement Closed after initial enquiries Antisocial behaviour 26-Feb-2018
Summary: The Ombudsman will not investigate Mr B and Ms B's complaints about the way the Council has investigated their complaints of smoke nuisance caused by a neighbour's wood burning stoves. Further consideration of the complaint is unlikely to find fault by the Council.
Statement Upheld Antisocial behaviour 20-Feb-2018
Summary: Mr X complained the Council failed to respond to his complaint made in June 2017. The Council has agreed to investigate Mr X's complaint. This is suitable redress for Mr X. The Ombudsman has completed his investigation.
Statement Upheld Antisocial behaviour 12-Feb-2018
Summary: The Ombudsman finds the Council was at fault in the way it handled an investigation into damage caused to a pavement. In recognition of the fault the Council has agreed to remove the invoice for this damage.
Statement Upheld Antisocial behaviour 07-Feb-2018
Summary: There were some delays by the Council in the way it responded to concerns about anti-social behaviour and in its initial response to a complaint about its approach to the problems. The Council will apologise to Mr X and take action to prevent future delays in its complaints process.
Statement Not upheld Antisocial behaviour 30-Jan-2018
Summary: Mr and Mrs Q complain the Council is discriminating against them by failing to properly investigate their complaints about their neighbours. There is no evidence of fault by the Council and we will not pursue the complaint any further.