School transport archive 2017-2018

Archive has 130 results

  • Surrey County Council (16 016 135)

    Statement Closed after initial enquiries School transport 29-Mar-2018

    Summary: Mr B complains that the Council has failed to make suitable school transport arrangements for his son, who has ASD. The Ombudsman has discontinued the investigation into Mr B's complaint because he intends to exercise a legal remedy by filing a claim of disability discrimination in court, and we consider that it would be reasonable for him to use that remedy.

  • Kent County Council (17 012 342)

    Statement Not upheld School transport 27-Mar-2018

    Summary: Ms B complained on behalf of her son, Mr D, that the transport provided to enable him to attend college did not meet his needs. There is no evidence of Council fault.

  • Bracknell Forest Council (17 013 155)

    Statement Not upheld School transport 23-Mar-2018

    Summary: The Council is not at fault for the way in which it considered and rejected Mr C's application for funding for school transport for his 16-year-old son.

  • Thurrock Council (17 013 719)

    Statement Not upheld School transport 21-Mar-2018

    Summary: Miss X complains about the Council's decision to refuse free school transport for her son and its delay in issuing an Education and Health Care Plan. The Ombudsman does not find any fault causing significant injustice.

  • Essex County Council (17 010 422)

    Statement Upheld School transport 20-Mar-2018

    Summary: Mrs B has complained about the way the Council has managed school transport payments for her son, C. She considers that it is unfair that the Council makes deductions for absences from mileage payments. The Ombudsman had found no fault in the Council making deductions. The Ombudsman also considers the Council's offer to process Mrs B's claims for 2016/17 and 2017/18, provide a breakdown and explanation and apologise are a suitable remedy for any injustice caused by its handling of her claims.

  • Leeds City Council (17 017 786)

    Statement Closed after initial enquiries School transport 19-Mar-2018

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's decision not to grant her daughters free transport to school. It is unlikely an investigation would find fault with the way the Council acted and so we cannot question the merits of its decision.

  • Manchester City Council (17 013 847)

    Statement Upheld School transport 13-Mar-2018

    Summary: Mr B complained the Council rejected an appeal against a decision it could not provide home to school transport for his son, who has special educational needs. The Ombudsman found fault as the Council did not properly consider its policy and all representations made by the complainant. This caused injustice to Mr B as we could not say the Council would have refused his appeal but for the fault. The Council has accepted this finding and agreed to provide Mr B with a fresh appeal.

  • Leeds City Council (17 005 216)

    Statement Upheld School transport 13-Mar-2018

    Summary: Once the Council had named School A in X's Educational and Health Care Plan, it was bound to provide free transport in accordance with its policy. Otherwise it could have named the nearer school it considered suitable and enabled Mrs A to appeal. The complaint is upheld.

  • Hertfordshire County Council (17 011 099)

    Statement Upheld School transport 12-Mar-2018

    Summary: There is evidence of fault in the way the appeal was decided. The school transport representative gave new information at the Panel hearing. The information should have been provided before the hearing to put Mr C in the best position to prepare and present his case to Panel. The Ombudsman recommended and the Council agreed to arrange a fresh appeal.

  • London Borough of Enfield (17 013 112)

    Statement Upheld School transport 09-Mar-2018

    Summary: The Council was at fault in how it considered the complainant's application for travel assistance for her son. It did not consider her son's special educational needs and the impact they have on his journey to school. It has agreed to reconsider the application and makes several service improvements to prevent a similar situation from happening again.

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