Other archive 2017-2018


Archive has 46 results

  • London Borough of Haringey (17 018 433)

    Statement Closed after initial enquiries Other 22-Mar-2018

    Summary: Ms X complains that a Council officer was rude to her in a telephone call. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.

  • Oldham Metropolitan Borough Council (17 018 630)

    Statement Closed after initial enquiries Other 13-Mar-2018

    Summary: We cannot investigate Mr F's complaint about the consultation process used by a school academy proposing to expand. The Council does not make the final decision on this proposal nor decide the consultation process.

  • West Sussex County Council (17 013 219)

    Statement Closed after initial enquiries Other 21-Feb-2018

    Summary: The Ombudsman cannot investigate this complaint about the way a school handled a disciplinary matter relating to the complainant's son. This is because complaints about the management of schools are out of the Ombudsman's jurisdiction.

  • Oxfordshire County Council (17 017 034)

    Statement Closed after initial enquiries Other 21-Feb-2018

    Summary: The Ombudsman cannot investigate Ms J's complaint, because the substantive issue is about what happened in a school.

  • Leeds City Council (17 016 913)

    Statement Closed after initial enquiries Other 21-Feb-2018

    Summary: The Ombudsman cannot investigate Mr J's complaint because the substantive issue is about what happened in a school.

  • Stockport Metropolitan Borough Council (17 016 404)

    Statement Closed after initial enquiries Other 20-Feb-2018

    Summary: The Ombudsman cannot investigate this complaint that the Council did not properly address a parent's concerns about the running of a local primary school and that its responses to her complaints about this matter were inadequate. This is because the law prevents us from considering complaints about the internal management of schools, or about authorities' responses to complaints about internal school management issues.

  • City Of Bradford Metropolitan District Council (17 014 722)

    Statement Closed after initial enquiries Other 14-Feb-2018

    Summary: The Ombudsman will not investigate Mr A's complaint that the penalty charge the Council has issued to him is excessive because he cannot achieve what Mr A wants.

  • Essex County Council (17 012 348)

    Statement Upheld Other 14-Feb-2018

    Summary: The Council is at fault for failing to provide information to Mrs X about how to claim the extended hours early years funding. The Council has apologised to Mrs X for its failure to reply and has agreed to pay her £200 for the avoidable distress caused.

  • Stockport Metropolitan Borough Council (17 015 985)

    Statement Closed after initial enquiries Other 13-Feb-2018

    Summary: We cannot investigate the Council's response to an allegation that Mrs M's children were bullied at school.

  • Norfolk County Council (16 006 319)

    Statement Upheld Other 12-Feb-2018

    Summary: There is no evidence of fault in the way the Council tried to support Ms Z and Y to ensure Y attended school regularly. But the Council's failure to communicate effectively with Mr X and to explain its role and what could be achieved amounts to fault.

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