Archive has 16 results
Statement Upheld Alternative provision 28-Mar-2018
Summary: The Council acted with fault when responding to and managing education provision for a child unable to attend school due to ill health.
Statement Not upheld Alternative provision 22-Mar-2018
Summary: The Ombudsman has ended investigation following Mr C's request that the complaint is withdrawn.
Statement Upheld Alternative provision 08-Mar-2018
Summary: Mr and Mrs X complained that the Council failed to provide suitable education for their son when he could not attend school for health reasons, and delayed in issuing an Education Health and Care Plan. The Council was at fault in the way it dealt with the provision of alternative education. It has agreed a suitable remedy including a payment for missed education and reimbursement of the cost of on-line learning.
Statement Closed after initial enquiries Alternative provision 14-Feb-2018
Summary: The Ombudsman will not investigate this complaint about alternative educational provision for the complainant's son while he was unable to attend school on medical grounds. This is because there is nothing that we could achieve for the complainant through further investigation.
Statement Not upheld Alternative provision 02-Feb-2018
Summary: Ms M's son, B, has missed a considerable amount of education between his exclusion from school in May 2016 and starting school again in October 2017, but this is not the result of fault by the Council.
Statement Not upheld Alternative provision 31-Jan-2018
Summary: There is no evidence of fault by the Council in the alternative education it provided to Y after his exclusion from school.
Statement Upheld Alternative provision 18-Jan-2018
Summary: The Council did not have a named officer or published policy. However this did not cause injustice. There was no fault in its advice to a school and refusal to provide alternative education to Miss D's son.
Statement Upheld Alternative provision 08-Jan-2018
Summary: Mr E complained the Council failed to provide appropriate support to his son (F) who has been out of school since March 2016. There is evidence of fault and the Council has agreed to make a payment and to consider amending its procedures.
Statement Upheld Alternative provision 14-Dec-2017
Summary: Mrs P said the Council unreasonably and unfairly questioned the quality of the elective home education she was offering her daughter. There is evidence of Council fault and it has been asked to apologise, to consider amending its procedures and to make a payment reflecting its delay in responding to Mrs P's complaint at Stage Two of its complaints process.
Statement Upheld Alternative provision 12-Dec-2017
Summary: The Council was at fault in failing to provide alternative education for Ms X's son, Y, when he was out of school because of his anxiety. It also delayed in transferring him from a statement of special educational needs to an Education Health and Care Plan. The Council has agreed to make a payment to recognise Y's lost education and Ms X's anxiety, frustration and time and trouble. It will also review its policy and procedure to consider its duties to provide alternative education for pupils out of school. This is a suitable remedy.