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Looked after children archive 2017-2018


Archive has 50 results

  • London Borough of Hackney (17 007 455)

    Statement Upheld Looked after children 28-Mar-2018

    Summary: Ms X complains the Council failed to investigate her complaint about its failure to make arrangements regarding her immigration status when she was in care. The Council was at fault for not investigating Ms X's complaint however this did not cause Ms X an injustice as there was no fault in the way it dealt with her immigration status when she left care. I have stopped investigating other parts of Mrs X's complaint as they happened too long ago for me to investigate and she has started court action against the Council regarding some aspects of her time in care.

  • London Borough of Bromley (16 010 559)

    Statement Upheld Looked after children 27-Mar-2018

    Summary: Mrs X complains the Council has kept inaccurate records regarding an incident involving her son when he was in a supported residential unit. There is no evidence to contradict the Council's version of events and so the Ombudsman has found no fault in the Council's actions. The Council accepted there were delays in responding to Mrs X's complaints and has apologised for this. However this has not caused Mrs X an injustice.

  • London Borough of Barnet (17 017 846)

    Statement Closed after initial enquiries Looked after children 20-Mar-2018

    Summary: The Council has agreed to put Mrs J's complaint about the change of care arrangements for her grand-daughter through the statutory complaints procedure for complaints about children's services. So the Ombudsman should not consider the matter further at this stage.

  • Southend-on-Sea Borough Council (17 016 670)

    Statement Closed after initial enquiries Looked after children 16-Mar-2018

    Summary: Mrs J complained about the Council's care of her children and its decision to place them for adoption. The Council has now started to consider the first part of this complaint using the statutory procedure for complaints about children's services so the Ombudsman should not consider this further at this stage. The decision to place the children for adoption is a court decision which cannot be challenged through the complaints procedure or by the Ombudsman.

  • Hertfordshire County Council (17 001 624)

    Statement Upheld Looked after children 27-Feb-2018

    Summary: The Council failed to update Mr X's pathway plans when he left care or to visit him when he was in prison. This caused him distress. The Council also declined to consider his complaint. It will pay Mr X £750 towards the cost of a scooter as well as apologising for not complying with statutory guidance on complaint handling and reviewing its complaints handling practice to ensure it complies with statutory guidance.

  • Hertfordshire County Council (17 001 627)

    Statement Upheld Looked after children 27-Feb-2018

    Summary: The Council failed once to update Mr Y's pathway plan after he left care and it did not visit him often enough when he was in prison. It also declined to consider his complaint via the statutory procedure for complaints by or on behalf of children. It will pay costs incurred by Mr Y and £250 for his time and trouble as well as apologising for not complying with statutory guidance on complaint handling and reviewing its complaints handling practice to ensure it complies with statutory guidance.

  • London Borough of Waltham Forest (17 004 963)

    Statement Upheld Looked after children 27-Feb-2018

    Summary: Miss X complained that the Council failed to offer her adequate support after it accommodated her briefly in 2015, and failed to allow her to take her complaint about this to stage 2 of the children's complaints procedure. The Council dealt with her appropriately when she asked for accommodation in 2015, but failed to consider its leaving care duties properly. It is not possible to say she missed out on support as a result. The Council was at fault in the way it dealt with Miss X's complaint. The Council has agreed to review the information it provides to care leavers accommodated for less than 13 weeks and explain to Miss X how she can access support.

  • Warwickshire County Council (17 010 520)

    Statement Upheld Looked after children 22-Feb-2018

    Summary: The Ombudsman found fault with the Council's failure to address the complainant's concerns in a timely manner. However, he is satisfied the Council has now acted to put matters right.

  • Royal Borough of Kingston upon Thames (17 010 986)

    Statement Upheld Looked after children 13-Feb-2018

    Summary: The Council was at fault in how long it took to process Miss B's complaint under the Children Act 1989 complaints procedure. It has agreed to apologise for the delay. Miss B also complains that the Council was refusing to pay a financial remedy - agreed during the complaints procedure - to her, and was instead intending to pay it into her student loan account. The Council has now agreed to pay the money to her directly.

  • City of Wolverhampton Council (17 011 850)

    Statement Closed after initial enquiries Looked after children 13-Feb-2018

    Summary: The Ombudsman will not investigate this complaint about how children are being looked after in a foster placement. An investigation would not add to what is already known and would not achieve the outcome Mr G wants.