Friends and family carers archive 2017-2018


Archive has 40 results

  • Blackburn with Darwen Council (17 009 046)

    Statement Not upheld Friends and family carers 23-Mar-2018

    Summary: There was no fault by the Council in the way it decided that the complainant's niece was not eligible for financial support to meet the cost of attending university.

  • Nottinghamshire County Council (17 002 241)

    Statement Upheld Friends and family carers 23-Mar-2018

    Summary: Mr and Mrs G complained the Council provided insufficient support in helping Mrs G care for her grandson, 'Child X'. The Ombudsman found fault as the Council did not recognise Child X was a 'looked after child' from the time he entered Mrs G's care. This caused injustice as Mrs G did not receive all the financial or other support the Council should have provided her. The Council has agreed a series of recommendations which aim to remedy this injustice. It will make various back-payments to Mrs G and review the support it currently offers her.

  • Birmingham City Council (17 011 519)

    Statement Closed after initial enquiries Friends and family carers 22-Mar-2018

    Summary: The Council has now progressed Ms J's complaint to stage two of the statutory procedure for complaints about children's services. So the Ombudsman should not consider the complaint further at this stage, as he can consider delay in the complaint-handling if Ms J resubmits her complaint at the end of the procedure.

  • Herefordshire Council (17 018 016)

    Statement Closed after initial enquiries Friends and family carers 16-Mar-2018

    Summary: The Council has agreed to put Mr and Mrs J's complaint about their grandson's social worker through the statutory complaints process for complaints about children's services. So the Ombudsman should not consider the matter further at this stage.

  • Milton Keynes Council (17 009 374)

    Statement Upheld Friends and family carers 13-Mar-2018

    Summary: The Council failed to assess Mrs X's circumstances properly when she took on the care of her nephews. When it carried out an assessment three months later it decided to treat her as a friends and family foster carer and pay her a fostering allowance. If it had assessed her properly from the start it is likely it would have made the same decision earlier. The Council has agreed to the Ombudsman's recommendation to pay her a sum to make up for the allowance she missed out on.

  • London Borough of Hillingdon (16 016 559)

    Statement Not upheld Friends and family carers 07-Mar-2018

    Summary: The complainant considered the Council had failed to pay her the correct allowance or offered her sufficient support in line with Special Guardianship Order support plan. The Ombudsman is satisfied that the Council has paid the correct allowances, so there is no fault. The Council also agreed to reassess the complainant's support needs. However, this reassessment has resulted in further concerns which will now be dealt with as a fresh complaint.

  • Essex County Council (16 015 461)

    Statement Upheld Friends and family carers 06-Mar-2018

    Summary: The Council failed to consider properly the financial arrangements for the complainant when she agreed to care for her nephew back in 2013. To remedy the significant injustice caused to the complainant by the Council's faults, it has agreed to backdate the special guardianship allowance to the complainant as from 2013.

  • West Berkshire Council (17 003 871)

    Statement Upheld Friends and family carers 06-Mar-2018

    Summary: The Council was not at fault in most of the actions it took when seeking to find a stable placement for Mr and Mrs B's grandchildren in 2016. However, it did fail to arrange contact between the youngest child and Mr and Mrs B after she left their care, and some documents were not completed quickly enough (or at all) at the beginning of the placement. The Council has agreed to apologise to Mr and Mrs B for the areas in which it was at fault. This remedies their injustice.

  • North Tyneside Council (17 002 928)

    Report Upheld Friends and family carers 27-Feb-2018

    Summary: Mrs X complains the Council has paid her an incorrect allowance as Special Guardian for her two granddaughters. Her representative Mrs Y says the Council has been paying the same incorrect allowance to 171 other Special Guardians.

  • Stockton-on-Tees Borough Council (17 004 039)

    Statement Upheld Friends and family carers 15-Feb-2018

    Summary: There were failings in the way the Council carried out financial assessments in relation to a Special Guardianship Allowance. This has left the complainant with uncertainty as to whether the Council would have awarded an allowance if it had carried out the assessments properly. The Council also delayed dealing with her complaint and reviewing its policy and procedures. The Council has agreed to take action to remedy the complainant's injustice.