Archive has 59 results
Statement Not upheld Other 29-Mar-2018
Summary: the Ombudsman has discontinued his investigation of Mrs X's complaint about the Council's refusal to refund an overpayment of business rates to her client because it is reasonable to expect this dispute to be resolved by the Courts.
Statement Closed after initial enquiries Other 23-Mar-2018
Summary: Mr X complains that he was misadvised about the amount of business rates liability he would have when he rented a building for his business. The Ombudsman will not investigate this complaint because there was a remedy through the Valuation Office (and ultimately, the Valuation Tribunal) if he disagreed with the valuation of his premises. Further, only a court can determine the accuracy of his bill.
Statement Upheld Other 22-Mar-2018
Summary: Mr B complains about enforcement agents acting on behalf of the Council to recover council tax debts. There was fault by the Council and its enforcement agents in continuing to contact Mr B by phone against his expressed wishes. There was fault by the Council in passing on incorrect information from the enforcement agent about charges for written communications. The Council will apologise to Mr B.
Statement Not upheld Other 21-Mar-2018
Summary: The Council was not at fault in how it handled council tax and business rates arrears when receivers were appointed to run holiday cottages owned by Ms B.
Statement Closed after initial enquiries Other 21-Mar-2018
Summary: Mr X complains that the Council has not awarded mandatory business rate relief for his charity. The Ombudsman will not investigate this complaint because this is a matter for the courts.
Statement Closed after initial enquiries Other 19-Mar-2018
Summary: The Ombudsman will not investigate this complaint about disputed liability for National Non-Domestic Rates. This is a matter best decided by the courts.
Statement Upheld Other 09-Mar-2018
Summary: Mr C complains about the actions of the Council's enforcement agents when collecting a council tax debt. The Ombudsman has found fault by the Council in its complaint handling. The Council has agreed to apologise and make a payment to Mr C.
Statement Closed after initial enquiries Other 23-Feb-2018
Summary: Mr X complained about the Council taking recovery action for unpaid business rates. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault on the Council's part. It was reasonable for Mr X to seek a reduction of his business rates from the Valuation Office Agency.
Statement Closed after initial enquiries Other 14-Feb-2018
Summary: Mr X complained about the change of his business billing address to two separate units. It means he is unable to claim small business rates status and his complaint to the Valuation Office Agency was not resolved. The Ombudsman cannot investigate this complaint. This is because the Valuation Office Agency is the body which decides how businesses are rated and that authority is outside the Ombudsman's jurisdiction.
Statement Upheld Other 13-Feb-2018
Summary: The Council failed to put recovery of business rates collection on hold while it awaited a decision by the Valuation Office Agency. The Council wrongly issued a final notice for non-payment of council tax. This led to avoidable distress, time and trouble for Mr B. The Council will apologise, pay £350.00 and review procedures.