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Council tax support archive 2017-2018


Archive has 22 results

  • Rother District Council (17 017 343)

    Statement Closed after initial enquiries Council tax support 27-Mar-2018

    Summary: The Ombudsman will not investigate this complaint about the complainant's claims for council tax support. Many of the issues relate to the complainant's prosecution in a crown court. The complainant has a right of appeal against a decision by the Council on a more recent claim.

  • Gosport Borough Council (17 018 360)

    Statement Closed after initial enquiries Council tax support 27-Mar-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's decisions about his council tax reduction and how it handled his benefit claim. Mr X has or had the right to appeal to the Valuation Tribunal.

  • City Of Bradford Metropolitan District Council (16 011 519)

    Statement Upheld Council tax support 22-Feb-2018

    Summary: An official error in the Council's administration resulted in mistaken calculations in both the complainant's housing benefit claim and council tax reduction. The Council accepted it was at fault with regards to a housing benefit overpayment and did not seek to recover. However, it chased payment for a council tax reduction adjustment which was caused by the same error. This was perverse and caused the complainant an injustice.

  • Kingston upon Hull City Council (17 003 279)

    Statement Upheld Council tax support 22-Feb-2018

    Summary: The complainants say the way the Council dealt with a debt created by Council error when administering a council tax account was confusing and caused them distress. The Council has accepted fault. It has apologised and written off the debt.

  • Cheshire West & Chester Council (17 016 489)

    Statement Closed after initial enquiries Council tax support 20-Feb-2018

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to backdate the complainant's housing benefit and council tax reduction to March 2017. This is because there is insufficient evidence of fault by the Council. In addition, there were appeal rights the complainant could have used and the Council has invited an application to the hardship fund.

  • Hartlepool Borough Council (17 015 140)

    Statement Closed after initial enquiries Council tax support 14-Feb-2018

    Summary: The Ombudsman will not investigate this complaint that the Council's council tax support scheme is unlawful. This is because the courts, not the Ombudsman, must decide whether a scheme is lawful. In addition, there is no meaningful outcome the Ombudsman could achieve.

  • Plymouth City Council (17 016 186)

    Statement Closed after initial enquiries Council tax support 09-Feb-2018

    Summary: Mr X complains that the Council has unreasonably sought to recover overpayments of housing benefit and council tax support. The Ombudsman will not investigate this complaint because there was a right of appeal to a tribunal.

  • London Borough of Harrow (17 015 585)

    Statement Closed after initial enquiries Council tax support 08-Feb-2018

    Summary: The Ombudsman will not investigate this complaint about a reduction in the complainant's council tax support. This is because there is insufficient evidence of fault by the Council.

  • Teignbridge District Council (16 008 346)

    Statement Upheld Council tax support 25-Jan-2018

    Summary: The Council made a mistake when calculating the complainant's council tax reduction. It then misdirected him by advising he appeal to the Valuation Tribunal, which did not have jurisdiction to address his appeal. The Council has accepted fault and acted to remedy the injustice.

  • East Lindsey District Council (17 014 612)

    Statement Closed after initial enquiries Council tax support 24-Jan-2018

    Summary: we will not investigate this complaint about the Council's handling of a Mr X's claim for housing benefit. This is because he would have a right of appeal he could use.