Other archive 2017-2018


Archive has 78 results

  • Tower Hamlets Clinical Commissioning Group (16 011 254)

    Statement Not upheld Other 29-Mar-2018

    Summary: The Ombudsman found the Home, on behalf of the Council and the CCG, had managed a patient's nutrition adequately and made the correct referrals when swallowing difficulties arose. We also found there was not fault in the Home's record keeping, communication and managing of residents' finances.

  • Murrayfield Care Home (16 011 254)

    Statement Not upheld Other 29-Mar-2018

    Summary: The Ombudsman found the Home, on behalf of the Council and the CCG, had managed a patient's nutrition adequately and made the correct referrals when swallowing difficulties arose. We also found there was not fault in the Home's record keeping, communication and managing of residents' finances.

  • Luton Clinical Commissioning Group (16 014 856)

    Statement Not upheld Other 28-Mar-2018

    Summary: The complainant is concerned about the circumstances leading to the death of her grandmother in a Bupa Home. The Council, as safeguarding agency, investigated and identified some faults by Bupa. The Council recommended certain actions to improve future practice which Bupa accepted and acted upon. The Ombudsmen have now considered the complainant's remaining concerns and have made additional recommendations for Bupa. The Ombudsmen have therefore completed their investigation and are closing the complaint.

  • Bupa Care Homes (CFHCare) Limited (16 014 856)

    Statement Upheld Other 28-Mar-2018

    Summary: The complainant is concerned about the circumstances leading to the death of her grandmother in a Bupa Home. The Council, as safeguarding agency, investigated and identified some faults by Bupa. The Council recommended certain actions to improve future practice which Bupa accepted and acted upon. The Ombudsmen have now considered the complainant's remaining concerns and have made additional recommendations for Bupa. The Ombudsmen have therefore completed their investigation and are closing the complaint.

  • Redbridge Clinical Commissioning Group (16 018 667)

    Statement Not upheld Other 26-Mar-2018

    Summary: The Ombudsmen found fault with the Council's lack of communication with Mrs X when it stopped her carer's direct payment. Mrs X suffered uncertainty and the Council should apologise to remedy this. Also, there was no fault with the CCG's decision not to pay back expenses as part of Mr Y's direct payment.

  • Greater Manchester Mental Health NHS Foundation Trust (16 018 835)

    Statement Upheld Other 26-Mar-2018

    Summary: The Ombudsmen find fault with communication about the transfer between an NHS exercise service and a local authority exercise service. They do not find that a man suffered injury because of fault.

  • North Cumbria Clinical Commissioning Group (17 011 029)

    Statement Closed after initial enquiries Other 23-Mar-2018

    Summary: The Ombudsmen will not investigate Mrs D's complaint about flaws in her mother's hospital discharge and assessment of eligibility for NHS continuing healthcare (CHC). The Council and Trust have already accepted some flaws in their actions and have apologised to Mrs D. The CCG has agreed to accept a late request for a review of CHC eligibility. An investigation by the Ombudsmen is unlikely to achieve more for Mrs D and her mother.

  • Leicester City Clinical Commissioning Group (16 003 729)

    Statement Not upheld Other 19-Mar-2018

    Summary: The Ombudsmen found no fault with a CCG, Council and Trust in relation to its actions during a safeguarding inquiry. However we found a fault with the record keeping of a care provider, BUPA, and made recommendations for an apology and evidence of service improvement.

  • LloydsPharmacy Clincial Homecare (16 003 729)

    Statement Upheld Other 19-Mar-2018

    Summary: The Ombudsmen found no fault with a CCG, Council and Trust in relation to its actions during a safeguarding inquiry. However we found a fault with the record keeping of a care provider, BUPA, and made recommendations for an apology and evidence of service improvement.

  • Colchester Hospital University NHS Foundation Trust (17 000 740)

    Statement Upheld Other 19-Mar-2018

    Summary: The Ombudsman found fault with the way in which the care home staff responded to Ms X's fall. There was no fault with the regards to the way the ambulance dealt with the care home's calls. However, when Ms X arrived at the hospital, there was an unreasonable delay in putting her onto the Trust's Suspected Hip Fracture Pathway.

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