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Mental health services archive 2017-2018


Archive has 57 results

  • Norfolk & Suffolk NHS Foundation Trust (16 016 347)

    Statement Not upheld Mental health services 28-Mar-2018

    Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.

  • Hertfordshire Partnership University NHS Foundation Trust (17 003 506)

    Statement Not upheld Mental health services 21-Mar-2018

    Summary: Mr X complains the Council would not arrange care for his father, Mr Y and says the Council threatened him with court action. The Ombudsmen find no evidence of fault as the care arrangement was private, between the care home and Mr Y's family. The Council was not obliged to arrange the care on Mr Y's behalf as he had another people able and willing to do so.

  • University Hospitals of Leicester NHS Trust (16 003 729)

    Statement Not upheld Mental health services 19-Mar-2018

    Summary: The Ombudsmen found no fault with a CCG, Council and Trust in relation to its actions during a safeguarding inquiry. However we found a fault with the record keeping of a care provider, BUPA, and made recommendations for an apology and evidence of service improvement.

  • Essex Partnership Trust (17 001 869)

    Statement Closed after initial enquiries Mental health services 15-Mar-2018

    Summary: The Ombudsmen will not investigate complaints about the care provided to a woman because it is unlikely that an investigation would achieve a meaningful outcome.

  • Lancashire Care NHS Foundation Trust (16 016 737)

    Statement Upheld Mental health services 07-Mar-2018

    Summary: The Ombudsmen found fault with the Trust's management of Mr X's risk of self-harm. The missed opportunity led to Mr X's raised anxiety and distress. The Council has already found fault in its own investigation, and it has provided a suitable remedy to Mr X.

  • Norfolk & Suffolk NHS Foundation Trust (17 009 982)

    Statement Closed after initial enquiries Mental health services 21-Feb-2018

    Summary: The Ombudsmen will not investigate Mrs N's complaints about her daughter's care from a Community Mental Health Team and at a supported housing placement. The organisations have acknowledged faults and apologised. An investigation now by the Ombudsmen is unlikely to achieve more, and events happened a long time ago.

  • Central and North West London NHS Foundation Trust (16 012 221)

    Statement Not upheld Mental health services 12-Feb-2018

    Summary: The Ombudsmen find the Council commissioned a suitable care package to meet Mr B's assessed needs. Carers attended and there is no objective way to measure the way in which they provided care on a day to day basis. Mr B was entitled to end the support and did so, but this alone is not evidence of fault on the part of the Council. After Mr B cancelled his support the Council concluded he no longer had eligible needs without completing an appropriate assessment. This was fault and the Council should put it right by arranging a suitable assessment. The Ombudsmen find no evidence of fault in the way a Trust attempted to meet a patient's needs. That its attempts have not been successful is not evidence of fault.

  • Southern Health NHS Foundation Trust (15 011 263)

    Statement Not upheld Mental health services 02-Feb-2018

    Summary: The Ombudsmen have found fault in the way section 117 aftercare services and interrelated adult social care services were arranged for a young adult, which caused her and her mother injustice. The Council has agreed to take steps to put things right.

  • Sussex Partnership NHS Foundation Trust (15 011 263)

    Statement Not upheld Mental health services 02-Feb-2018

    Summary: The Ombudsmen have found fault in the way section 117 aftercare services and interrelated adult social care services were arranged for a young adult, which caused her and her mother injustice. The Council has agreed to take steps to put things right.

  • Solent NHS Trust (16 006 709)

    Statement Not upheld Mental health services 25-Jan-2018

    Summary: Mr Q complains about the Trust and Council's management of his son, Mr K's needs. The Ombudsmen find there is evidence of fault in one assessment and in the eventual care plan, resulting in a lack of clarity about the amount of Mr K's direct payments. The Council will remedy the injustice to Mr K. There is also fault in the complaints process. However, any resulting injustice has been remedied. The Ombudsmen find no fault in Mr K's clinical oversight.