Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Hospital acute services archive 2017-2018


Archive has 48 results

  • Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (16 016 347)

    Statement Not upheld Hospital acute services 28-Mar-2018

    Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.

  • Cumbria Partnership NHS Foundation Trust (17 011 029)

    Statement Closed after initial enquiries Hospital acute services 23-Mar-2018

    Summary: The Ombudsmen will not investigate Mrs D's complaint about flaws in her mother's hospital discharge and assessment of eligibility for NHS continuing healthcare (CHC). The Council and Trust have already accepted some flaws in their actions and have apologised to Mrs D. The CCG has agreed to accept a late request for a review of CHC eligibility. An investigation by the Ombudsmen is unlikely to achieve more for Mrs D and her mother.

  • Lewisham & Greenwich NHS Trust (17 003 656)

    Statement Not upheld Hospital acute services 20-Mar-2018

    Summary: The Ombudsmen found fault with the Council for not providing a copy of Mr Y's care and support plan at Marlborough Court Care Home to Ms X, which led her to lose faith in the Council. The Council did not provide a carer's assessment to Ms X, which caused her uncertainty. There was fault with the Council's Deprivation of Liberty Safeguards (DoLS) process for Mr Y at The Beeches Care Home. However, the outcome was unlikely to have different for Mr Y, who was deprived of his liberty, but Ms X still suffered distress. Also, Weybourne Care Home did not fully involve Mr Y or Ms X during a care and support assessment. The Council was at fault as the commissioner of that service. We have asked the Council to provide an apology, £100 for distress and to review procedures to remedy the injustice to Ms X.

  • Northern Lincolnshire & Goole NHS Foundation Trust (16 010 636)

    Statement Not upheld Hospital acute services 27-Feb-2018

    Summary: Ms A complains about delays in transferring within and discharge from hospital and a care home. She says the delays were because of unresolved funding issues and arranging a care package. The Ombudsmen find fault and Ms A has suffered distress and uncertainty. Ms A also complains about occupational therapy assessments which she says prevented her return home. The Ombudsmen find no evidence of fault in the assessments.

  • United Lincolnshire Hospitals NHS Trust (16 010 636)

    Statement Not upheld Hospital acute services 27-Feb-2018

    Summary: Ms A complains about delays in transferring within and discharge from hospital and a care home. She says the delays were because of unresolved funding issues and arranging a care package. The Ombudsmen find fault and Ms A has suffered distress and uncertainty. Ms A also complains about occupational therapy assessments which she says prevented her return home. The Ombudsmen find no evidence of fault in the assessments.

  • NAViGO Health & Social Care CIC (17 002 564)

    Statement Not upheld Hospital acute services 24-Jan-2018

    Summary: The evidence does not support the claim that there was fault over the decision to discharge Mr P to his own home in June 2016. Mr P died in bed, not in a wheelchair in a corridor on NAViGO's Ward. NAViGO was not at fault for preparing Mr P for a colonoscopy the Trust had identified him as needing.

  • Northern Lincolnshire & Goole NHS Foundation Trust (17 002 564)

    Statement Not upheld Hospital acute services 24-Jan-2018

    Summary: The evidence does not support the claim that there was fault over the decision to discharge Mr P to his own home in June 2016. Mr P died in bed, not in a wheelchair in a corridor on NAViGO's Ward. NAViGO was not at fault for preparing Mr P for a colonoscopy the Trust had identified him as needing.

  • Sandwell & West Birmingham Hospitals NHS Trust (16 018 546)

    Statement Not upheld Hospital acute services 23-Jan-2018

    Summary: Ms A complains about the care, support and treatment her mother received from a Council, GP practice and four hospitals from November 2015 to May 2016. The Ombudsmen find no fault in the actions of these organisations.

  • Dudley Group NHS Foundation Trust (16 018 546)

    Statement Not upheld Hospital acute services 23-Jan-2018

    Summary: Ms A complains about the care, support and treatment her mother received from a Council, GP practice and four hospitals from November 2015 to May 2016. The Ombudsmen find no fault in the actions of these organisations.

  • Royal Wolverhampton Hospital NHS Trust (16 018 546)

    Statement Not upheld Hospital acute services 23-Jan-2018

    Summary: Ms A complains about the care, support and treatment her mother received from a Council, GP practice and four hospitals from November 2015 to May 2016. The Ombudsmen find no fault in the actions of these organisations.