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General Practice archive 2017-2018


Archive has 26 results

  • Plowright Medical Centre (16 016 347)

    Statement Not upheld General Practice 28-Mar-2018

    Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.

  • Tuxford Medical Centre (17 003 579)

    Statement Not upheld General Practice 23-Mar-2018

    Summary: The Ombudsmen find no fault in the way a care home and GP practice responded to a resident's declining health, or in the way the home tried to manage the resident's personal care needs. However, the Ombudsmen find fault in way the care home managed the resident's pressure area needs. This caused an injustice. The Ombudsmen recommend an apology and an action plan to address this.

  • Gallions Reach Health Centre (17 003 656)

    Statement Not upheld General Practice 20-Mar-2018

    Summary: The Ombudsmen found fault with the Council for not providing a copy of Mr Y's care and support plan at Marlborough Court Care Home to Ms X, which led her to lose faith in the Council. The Council did not provide a carer's assessment to Ms X, which caused her uncertainty. There was fault with the Council's Deprivation of Liberty Safeguards (DoLS) process for Mr Y at The Beeches Care Home. However, the outcome was unlikely to have different for Mr Y, who was deprived of his liberty, but Ms X still suffered distress. Also, Weybourne Care Home did not fully involve Mr Y or Ms X during a care and support assessment. The Council was at fault as the commissioner of that service. We have asked the Council to provide an apology, £100 for distress and to review procedures to remedy the injustice to Ms X.

  • Abbey Wood Surgery (17 003 656)

    Statement Not upheld General Practice 20-Mar-2018

    Summary: The Ombudsmen found fault with the Council for not providing a copy of Mr Y's care and support plan at Marlborough Court Care Home to Ms X, which led her to lose faith in the Council. The Council did not provide a carer's assessment to Ms X, which caused her uncertainty. There was fault with the Council's Deprivation of Liberty Safeguards (DoLS) process for Mr Y at The Beeches Care Home. However, the outcome was unlikely to have different for Mr Y, who was deprived of his liberty, but Ms X still suffered distress. Also, Weybourne Care Home did not fully involve Mr Y or Ms X during a care and support assessment. The Council was at fault as the commissioner of that service. We have asked the Council to provide an apology, £100 for distress and to review procedures to remedy the injustice to Ms X.

  • Lockfield Surgery (17 005 821)

    Statement Not upheld General Practice 12-Feb-2018

    Summary: The Ombudsmen find no evidence of failings in the way health and social care services supported a woman on oxygen therapy who lived on her own. The professionals respected the woman's wishes and were not at fault for a tragic incident.

  • Rushall Medical Centre (17 003 159)

    Statement Not upheld General Practice 08-Feb-2018

    Summary: The Ombudsmen found fault with the Trust and Council's communication with Mr X, when his mother, Mrs Y, was at a care home for rehabilitation after suffering a stroke. The Council and the Trust have provided a suitable remedy for the distress that Mr X and the family suffered.

  • Portsdown Group Practice (15 011 263)

    Statement Not upheld General Practice 02-Feb-2018

    Summary: The Ombudsmen have found fault in the way section 117 aftercare services and interrelated adult social care services were arranged for a young adult, which caused her and her mother injustice. The Council has agreed to take steps to put things right.

  • Mayfield Medical Centre (17 009 920)

    Statement Not upheld General Practice 24-Jan-2018

    Summary: The Ombudsmen find there were failings in the care the Council, a GP Practice and a Pharmacy provided to Mrs E. The Council and Practice have already accepted and addressed the failings they were responsible for. The Ombudsmen recommend the Pharmacy takes steps to put right the injustice its failings caused.

  • Oldbury Health Centre (16 018 546)

    Statement Not upheld General Practice 23-Jan-2018

    Summary: Ms A complains about the care, support and treatment her mother received from a Council, GP practice and four hospitals from November 2015 to May 2016. The Ombudsmen find no fault in the actions of these organisations.

  • Lancelot Medical Centre (15 005 495)

    Statement Upheld General Practice 03-Jan-2018

    Summary: Mr X complains that the Council and Trust have failed to provide services for his health and social care needs. There is evidence both the Council and Trust have failed to offer appropriate services. There is also evidence of fault in the way the Practice removed Mr X from its register. The Council has agreed to remedy the injustice to Mr X. However, the Trust has now offered Mr X appropriate services and he is registered with a new practice.