Archive has 69 results
Statement Not upheld Transport 29-Mar-2018
Summary: The Council was not at fault in how it assessed the complainant for a blue badge. The Council properly considered the medical evidence submitted in support of the application, and followed official guidance in reaching its decision not to renew the complainant's badge.
Statement Closed after initial enquiries Transport 28-Mar-2018
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
Statement Not upheld Transport 22-Mar-2018
Summary: There was no fault in the way the Council reached the decision not to award Mr X a blue badge. The Council assessed Mr X in line with the guidance issued by the Department for Transport.
Statement Upheld Transport 19-Mar-2018
Summary: The Ombudsman will stop investigating Mrs B's complaint about her application for a blue badge because the Council has agreed to offer Mrs B a further mobility assessment. This is a suitable remedy to her complaint.
Statement Not upheld Transport 19-Mar-2018
Summary: There was no fault in the way the Council considered Mr C's application for a freedom pass.
Statement Upheld Transport 14-Mar-2018
Summary: The Ombudsman has found some fault in the way the Council assessed the complainant's mobility. For this reason, it has agreed to offer him a new assessment.
Statement Upheld Transport 13-Mar-2018
Summary: Ms X complains that the Council did not properly consider her application to renew her Blue Badge. We consider that the Council's policy on eligibility for Blue Badges is unclear. This is fault. This has caused Ms X an injustice. The Council has agreed to reassess Ms X's application for a Blue Badge, clarify how it applies government guidance in this area and apologise.
Statement Not upheld Transport 09-Mar-2018
Summary: Mr X has complained about the Council's decision to refuse his request for a Disabled Person's Parking Badge. There is no fault with how the Council considered Mr X's application.
Statement Closed after initial enquiries Transport 02-Mar-2018
Summary: The Ombudsman will not investigate this complaint about Mr X having to pay for a replacement bus pass. This is because the Ombudsman is unlikely to find evidence of fault.
Statement Closed after initial enquiries Transport 01-Mar-2018
Summary: The Ombudsman will not investigate Mrs A's complaint that the Council wrongly refused her a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation.