Archive has 8 results
Statement Closed after initial enquiries Transition from childrens services 06-Mar-2018
Summary: The Ombudsman will not investigate this complaint about the Council's support of Ms X and her son, Mr Y, while he transitioned to adulthood. No useful outcome would be achieved by investigating. Ms X and Mr Y can ask the Council to further assess the situation if they want or need more help.
Statement Upheld Transition from childrens services 02-Mar-2018
Summary: Ms X complained that the Council failed to provide her son, who has special educational needs, with support to help him prepare for transition to adulthood. The Council has already apologised for delay in carrying out a care needs assessment. This did not cause an injustice as the assessment did not result in any identified care needs. The Council was partly responsible for some delay in providing support with planning following a Tribunal decision. The Council has agreed a remedy.
Statement Upheld Transition from childrens services 15-Feb-2018
Summary: Miss G says the Council failed to keep her possessions safe in a foster carer placement and when she moved into supported living. There is evidence of fault and the Council will apologise and to reimburse for (or replace) a video camera and watch, which were lost.
Statement Closed after initial enquiries Transition from childrens services 31-Jan-2018
Summary: We should not investigate Miss J's complaint about what a social worker told her, because it is unlikely we would find evidence of fault, and the final decisions about her daughters will be made in court.
Statement Closed after initial enquiries Transition from childrens services 12-Jan-2018
Summary: The Ombudsman will not investigate this complaint about the Council's record of a loan repayment. This is because we could not achieve a worthwhile outcome for the complainant.
Statement Upheld Transition from childrens services 27-Sep-2017
Summary: There has been confusion about the payments made to the complainant to help her look after her disabled sister. The Council's Panel decisions are also not properly recorded and the complainant's wish to return to work has not been fully considered. The Council has accepted the Ombudsman's recommendations for procedural change and a payment for the avoidable distress.
Statement Upheld Transition from childrens services 13-Sep-2017
Summary: There was fault in the Council's handling of D's transition from residential accommodation and the interim provision it put in place. This caused him and his family injustice. The Council has agreed to recommendation that it should make an apology and financial remedy of £1500.
Report Upheld Transition from childrens services 04-Jul-2017
Summary: A grandmother complains that London Borough of Croydon has failed to provide her with more than two years respite care after the provider stopped the care package in 2015.