Liverpool City Council (16 010 110)

Report Upheld Residential care 26-Feb-2018

Summary: Ms X complains about the failure of staff at a BUPA care home, acting on behalf of Liverpool City Council, to respond properly when she complained about failings in her mother’s care

Lincolnshire County Council (16 003 268)

Report Upheld Residential care 17-Nov-2017

Summary:  Mrs B complains the Council failed to offer her father, Mr C, a care home without a top-up fee and did not offer to pay the full fee the care home charged.  It did not explain its duties under the Care Act.

Nottinghamshire County Council (16 009 251)

Report Upheld Residential care 27-Jul-2017

Summary: A man complains he was banned from visiting his partner's mother in a care home.

Worcestershire County Council (16 002 395)

Report Upheld Residential care 31-May-2017

Summary: A man complains that the council withdrew funding for his mother's care despite knowing no-one had the authority to deal with her financial affairs.