Archive has 4 results
Report Upheld Residential care 26-Feb-2018
Summary: Ms X complains about the failure of staff at a BUPA care home, acting on behalf of Liverpool City Council, to respond properly when she complained about failings in her mother’s care
Report Upheld Residential care 17-Nov-2017
Summary: Mrs B complains the Council failed to offer her father, Mr C, a care home without a top-up fee and did not offer to pay the full fee the care home charged. It did not explain its duties under the Care Act.
Report Upheld Residential care 27-Jul-2017
Summary: A man complains he was banned from visiting his partner's mother in a care home.
Report Upheld Residential care 31-May-2017
Summary: A man complains that the council withdrew funding for his mother's care despite knowing no-one had the authority to deal with her financial affairs.