Disabled facilities grants archive 2017-2018


Archive has 67 results

  • Eastleigh Borough Council (17 001 332)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Mrs X complains the Council has delayed unreasonably and failed to provide suitable adaptations to meet the needs of her son, Y and her mother, Mrs Z through Disabled Facilities Grants. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • London Borough of Barnet (17 010 503)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Miss X says the Council is at fault in its handling of works carried out under a Disabled Facilities Grant and a Decent Homes Grant. The Ombudsman has found no evidence of fault by the Council in the matters he has investigated and therefore he has ended his consideration of this complaint.

  • Broadland District Council (17 011 444)

    Statement Not upheld Disabled facilities grants 29-Mar-2018

    Summary: Miss x complained about delay by the Council arranging adaptations to a property so her son Mr Y could move there. There is no evidence of fault in the way the Council has dealt with Miss X and Mr Y's request for disabled adaptations. The Council worked with other organisations to discuss, agree and award a Disabled Facilities Grant and other funding for adaptations to enable Mr Y to live with his mother, Miss X and family. The Council met the timescales required by legislation. Although it will be eighteen months from when Miss X moved in until the planned completion of works, there is no evidence of avoidable delay.

  • East Riding of Yorkshire Council (17 019 340)

    Statement Closed after initial enquiries Disabled facilities grants 28-Mar-2018

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council doing a poor quality job when installing a level access shower. The Council has offered an inspection of the work and will consider whether further work is required. Mrs X can return to the Ombudsman if she remains dissatisfied with the outcome.

  • London Borough of Hillingdon (17 012 267)

    Statement Upheld Disabled facilities grants 28-Mar-2018

    Summary: Ms X says the Council is at fault for taking too long to determine his Disabled Facilities Grant application. The Ombudsman has found evidence of fault by the Council in the matter he has investigated and he recommends the Council pay him £350 in recognition of inconvenience and time and trouble caused to him. It agreed to do so.

  • Dudley Metropolitan Borough Council (17 008 005)

    Statement Not upheld Disabled facilities grants 27-Mar-2018

    Summary: Mr A complains about the Council's handling of works carried out to his property under a Disabled Facilities Grant. There is no evidence of fault by the Council and we will not pursue the complaint any further.

  • Trafford Council (17 001 861)

    Statement Upheld Disabled facilities grants 26-Mar-2018

    Summary: Mr and Mrs X complain the Council delayed in providing adaptations using a disabled facilities grant at three different properties. The Council delayed in completing the grant process at the third property but there is no fault in how it dealt with applications at two previous properties. The Council has already taken some action to remedy its fault.

  • East Lindsey District Council (17 006 025)

    Statement Not upheld Disabled facilities grants 16-Mar-2018

    Summary: Mrs B complains that the Council has not accepted responsibility for a poorly installed shower room which was funded by the Council. The Council was not at fault because it was not responsible for the quality of the works undertaken.

  • London Borough of Redbridge (17 002 046)

    Statement Upheld Disabled facilities grants 05-Mar-2018

    Summary: A solicitor acting for Mr Y complained the Council delayed determining an application for a disabled facilities grant. There was avoidable delay of five months due to the Council not accepting the validity of the application. The Council agrees to apologise and make a payment to recognise the distress and uncertainty it caused.

  • Stoke-on-Trent City Council (17 010 521)

    Statement Not upheld Disabled facilities grants 28-Feb-2018

    Summary: The Council was not at fault when it decided not to award a Disabled Facilities Grant to the complainant and related matters.