North Somerset Council (16 018 163)

Report Upheld Charging 16-Mar-2018

Summary: Mr X complained about his father’s (Mr Y's) care charges. He says he would not have agreed to the care had the Council made it clear what the cost would be.

North Yorkshire County Council (17 001 003)

Report Upheld Charging 21-Feb-2018

Summary: Mrs C complains the Council misinformed her about the charges for her mother’s (Mrs D) care in a care home.

North Yorkshire County Council (17 002 767)

Report Upheld Charging 21-Feb-2018

Summary: Mrs A complains the Council failed to provide enough help when her mother had to move from a residential care home to a nursing home, resulting in her being forced to accept a placement which requires a top-up.

Northamptonshire County Council (16 014 260)

Report Upheld Charging 19-Feb-2018

Summary: A daughter complained the Council did not do enough to chase unpaid invoices for her father's care, which meant  a large debt was accrued. She also complains the Council did not do enough to safeguard her father when she raised concerns about his care.

North Yorkshire County Council (16 006 552)

Report Upheld Charging 17-Jan-2018

Summary: Mrs X complains on behalf of her mother, Mrs Y, the Council’s financial assessment is wrong because it should not treat gifted money as deprivation of assets.

London Borough of Hackney (16 003 210)

Report Upheld Charging 20-Jul-2017

Summary: A woman complains the council refused to fund her late mother's care.