Assessment and care plan archive 2017-2018


Archive has 388 results

  • Hampshire County Council (17 001 331)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Mrs X complains the Council has failed to properly assess the needs of her son, Y and her mother Mrs Z for adaptations to their property. The Ombudsman has found no evidence of fault in the way the Council considered the family's needs.

  • North Yorkshire County Council (17 002 936)

    Statement Upheld Assessment and care plan 29-Mar-2018

    Summary: The Council has delayed in identifying a suitable supported living placement for Miss Y. It then took too long to respond to her formal complaint, and delayed in sharing copies of her assessment and support plan. This caused Miss Y injustice which the Council has agreed to remedy with the actions listed at the end of this statement.

  • Norfolk County Council (17 011 445)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Miss X and Mr Y complained about delay in carrying out Occupational Therapy assessments as part of a disabled facilities grant application. The Council worked with other organisations to carry out Occupational Therapy assessments and make recommendations for adaptations to let Mr Y live with his mother, Miss Y and family. There is no evidence of avoidable delay in its actions. The Council is not at fault.

  • Dorset County Council (17 010 957)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Ms X has complained about the Council's decision to charge her for the cost of her care. There is no fault with the Council's decision to start charging Ms X towards the cost of her care and support. There is also no fault in its decision to backdate charges to 2015.

  • Lincolnshire County Council (17 012 919)

    Statement Not upheld Assessment and care plan 29-Mar-2018

    Summary: Ms X complains about the way the Council assessed Ms Y and decided she was not eligible for support. The Ombudsman found no fault in the assessment, or in the decision that she was not eligible.

  • Nottinghamshire County Council (17 012 327)

    Statement Upheld Assessment and care plan 29-Mar-2018

    Summary: Mrs X complained on behalf of her mother about the Council's decision that her mother had deprived herself of assets with the intention of avoiding charges for care she received at home. Mrs X also complained about delays in the Council's complaints process. The Ombudsman found the Council was at fault for failing to consider the deprivation of assets issue properly. We also found the Council delayed dealing with Mrs X's complaint. The Council has agreed to carry out a further financial assessment and to apologise for failing to keep Mrs X properly informed about the progress of her complaint.

  • Sheffield City Council (17 019 373)

    Statement Closed after initial enquiries Assessment and care plan 29-Mar-2018

    Summary: The Ombudsman will not investigate this complaint that the Council's care provider is failing to promote and arrange contact between Y, who is an adult in residential care, and his family. The Council has offered to do a case review which is the best way forward.

  • Lancashire County Council (17 018 474)

    Statement Closed after initial enquiries Assessment and care plan 28-Mar-2018

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's involvement in her mother's, Mrs B's, application for Continuing Health Care (CHC) Funding in 2010. This is because CHC funding is not an administrative function of the Council, and in the absence of CHC funding there is no fault with the Council's decision to charge for care it provided to Mrs B.

  • North Tyneside Metropolitan Borough Council (17 004 222)

    Statement Upheld Assessment and care plan 28-Mar-2018

    Summary: Mr X complains about the way the Council calculated his contribution to his support, also that it failed to signpost him to the Ombudsman. The Ombudsman found no fault in the way it calculated his contribution but fault in the failure to signpost. This caused him distress. The Council will apologise and update its policy to ensure it signposts to the Ombudsman in future.

  • Norfolk County Council (16 016 347)

    Statement Not upheld Assessment and care plan 28-Mar-2018

    Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.

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