Commercial and contracts archive 2016-2017


Archive has 56 results

  • North Somerset Council (16 009 099)

    Statement Not upheld Commercial and contracts 16-Mar-2017

    Summary: The Council was not at fault for recovering money it overpaid to a pre-school and deciding to change its payment arrangements as a result.

  • Suffolk Coastal District Council (16 017 204)

    Statement Upheld Commercial and contracts 16-Mar-2017

    Summary: the Council accepts it should have stated that VAT applied to a proposed lease premium for beach huts when it carried out a consultation. It plans to review the proposals and will refer to VAT in future.

  • Trafford Council (16 017 369)

    Statement Closed after initial enquiries Commercial and contracts 15-Mar-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about information held by the Council about his employment at a care provider. The ICO is better placed to consider the matter and Mr X has an alternative remedy through the county court which it would be reasonable for him to use.

  • London Borough of Barking & Dagenham (16 016 242)

    Statement Closed after initial enquiries Commercial and contracts 02-Mar-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council has failed to compensate him for its lack of management control of a garage improvement scheme. It is reasonable to expect Mr B to go to court.

  • Transport for London (16 016 418)

    Statement Closed after initial enquiries Commercial and contracts 22-Feb-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint many of the Electric Vehicle Charging Points (EVCPs) in London do not work and he cannot therefore access the services he subscribed to two months ago. The complaint is not about an administrative action of Transport for London (TfL) or failure in a service for which TfL has any duty to Mr B, and we cannot investigate the actions of the network provider, Source London, which is a private company.

  • Solihull Metropolitan Borough Council (16 015 571)

    Statement Closed after initial enquiries Commercial and contracts 17-Feb-2017

    Summary: The Ombudsman will not investigate Mr X's complaint that the Council failed to properly maintain a garage he leases from it, resulting in damage to his car. The Council denies liability and if Mr X wishes to pursue the claim it would be reasonable for him to take the matter to court.

  • London Borough of Camden (16 003 878)

    Statement Upheld Commercial and contracts 09-Feb-2017

    Summary: Ms X says the Council is at fault in how it repossessed business premises she rented from it. The Ombudsman has found no evidence of fault in the Council's handling of this matter. He did however find fault in the Council's handling of Ms X's complaints and the Council agreed to apologise to her. The Ombudsman has ended his investigation of this complaint.

  • Derbyshire County Council (16 012 568)

    Statement Closed after initial enquiries Commercial and contracts 07-Feb-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's procurement process and award of a tender. It is reasonable to expect Mr B to go to court.

  • Gateshead Metropolitan Borough Council (16 008 672)

    Statement Upheld Commercial and contracts 23-Jan-2017

    Summary: The Council failed to disclose the ecologist's advice on the presence of bats for a property sale and delayed responding to a complaint. An apology, reminder to officers and payment of £350 is satisfactory remedy for the injustice caused.

  • Slough Borough Council (16 007 712)

    Statement Closed after initial enquiries Commercial and contracts 20-Jan-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about her garage rent because he would not achieve a significantly different outcome for her by pursuing it further.

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