Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Housing archive 2016-2017


Archive has 357 results

  • Kettering Borough Council (16 015 858)

    Statement Closed after initial enquiries Managing council tenancies 31-Mar-2017

    Summary: The Ombudsman cannot investigate this complaint about court proceedings taken by the Council to evict the complainant.

  • London Borough of Hillingdon (16 014 243)

    Statement Not upheld Homelessness 31-Mar-2017

    Summary: Ms B complains about the Council's response to her request for housing assistance. The Council agrees its initial advice was incorrect. There is no other evidence of fault in how the Council responded to Ms B's request for advice and support.

  • Stevenage Borough Council (16 018 280)

    Statement Closed after initial enquiries Council house repairs 31-Mar-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his request for repairs because the complaint is about the Council's actions in managing its social housing.

  • Birmingham City Council (16 011 315)

    Statement Upheld Other 30-Mar-2017

    Summary: The Council was at fault for not responding to Mr and Mrs A's original complaint. However, after they complained to the Chief Executive, it replied within the required timescale and addressed the matters they had raised.

  • London Borough of Newham (16 011 374)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: Ms X, an EEA national, complained about the way the Council handled her homelessness application and application to join the housing register in October 2015. While there was some delay, inaccurate advice and poor handling of a later application in March 2016 this did not significantly impact on Ms X's housing situation as the Council did not owe her a housing duty.

  • London Borough of Haringey (16 005 304)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: The Council told Ms Z about her housing priority band and how to apply for housing without fault. It delayed assessing her medical information but she did not suffer injustice as her housing priority did not change. The Council delayed making a previously agreed payment to Ms Z for nine months causing her financial hardship. The Council agreed to apologise and pay Ms Z in full.

  • Oxford City Council (16 013 404)

    Statement Closed after initial enquiries Homelessness 30-Mar-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council's allocation of a house to her. It was reasonable to expect Ms B to have used her right of appeal to the county court.

  • Bath and North East Somerset Council (16 013 395)

    Statement Upheld Private housing 30-Mar-2017

    Summary: The Council's delivery partner and its contractor delayed in providing Mr B with a quote for replacement doors. As a result he may have lost out on grant funding.

  • London Borough of Waltham Forest (16 009 329)

    Statement Closed after initial enquiries Allocations 29-Mar-2017

    Summary: The Ombudsman cannot investigate Ms B's complaint about the suitability of her temporary accommodation. Complaints about anti-social behaviour by the other residents are the responsibility of the landlord, which is not the Council.

  • Sheffield City Council (16 012 676)

    Statement Closed after initial enquiries Managing council tenancies 29-Mar-2017

    Summary: The Ombudsman should not investigate Mr H's complaint that the Council has failed to ensure that there is a full range of property types available in the estate in which he had hoped to buy a house. It is unlikely the Ombudsman would find there had been either fault by the Council or an injustice to Mr H. Neither could he provide the outcome Mr H seeks.