Archive has 75 results
Statement Upheld Private housing 30-Mar-2017
Summary: The Council's delivery partner and its contractor delayed in providing Mr B with a quote for replacement doors. As a result he may have lost out on grant funding.
Statement Upheld Private housing 22-Mar-2017
Summary: There was some delay by the Council in processing Ms B's application for a Disabled Facilities Grant and Empty Homes Loan. But this has not caused Ms B significant injustice, and there was no fault in the Council's decision to refuse the loan. The Ombudsman has found no fault in respect of the concerns that Mr B has raised about the safety of Ms B's current home, her requests for discretionary housing payments or the Council's decision no longer to keep the recovery of Council Tax debts on hold.
Statement Closed after initial enquiries Private housing 21-Mar-2017
Summary: The Ombudsman will not investigate this complaint about the way the Council dealt with a local resident regarding three properties he owned. This is mainly because we have already considered part of the complaint, and complaints about other matters have been made late. In addition there is no sign of fault by the Council which has caused a significant injustice to the complainant regarding its recent involvement in his case.
Statement Upheld Private housing 16-Mar-2017
Summary: The Council was at fault for communication failings when the complainant first enquired and then sort to progress an application for an Empty Property Grant (EPG). However this fault did not cause injustice. This is because the Council later clarified what information the complainant needed to supply to progress his EPG application. There is not enough evidence to show he has been in a position to provide that subsequently. So the communication failings did not lead to non-payment of the EPG and a lack of rental income as he suggests.
Statement Not upheld Private housing 08-Mar-2017
Summary: Mr X says the Council is at fault for failing to take action regarding an empty property near his home. The Ombudsman has found no evidence of fault by the Council and he has therefore ended his investigation of this complaint.
Statement Upheld Private housing 22-Feb-2017
Summary: The Council failed to respond to complaints of air poisoning and landlord harassment Ms X made by letter in October 2015. But when the Council later considered her evidence it decided there was no action it could take. It is unlikely it would have made a different decision at the time.
Statement Closed after initial enquiries Private housing 21-Feb-2017
Summary: We will not investigate this complaint about a roof repair in 1998 funded by a Council grant which is affecting the saleability of the property today. This is because any injustice from the alleged Council fault was not directly caused to Mrs Y, the complainant, but to her late mother, who was the owner of the property. In addition, given the time that has elapsed it would be improbable we could determine whether there was fault by the Council and the contractor who carried out the work would be ultimately responsible for any loss that arose from it. We cannot therefore achieve the outcome Mrs Y seeks which is for the Council to take responsibility for the repairs to the roof she will now have to carry out.
Statement Upheld Private housing 15-Feb-2017
Summary: Ms X alleges the Council failed to act on her behalf when she left or was evicted from a former tenancy and alleges fault in the Council's handling of her complaint afterwards. There was fault because the Council's recordkeeping was inadequate. However, the identified fault did not cause Ms X significant injustice.
Statement Not upheld Private housing 13-Feb-2017
Summary: Ms X complained the Council failed to take action against her landlord for the condition of her property. The Council identified several less serious hazards and made the landlord aware of these. It was under no duty to take enforcement action. The Council is not at fault.
Statement Upheld Private housing 10-Feb-2017
Summary: There was fault in the way the Council handled Mr X's application for a home repairs grant and loan. There were delays, some lack of clarity in communicating with Mr X and lack of adequate records. But the Ombudsman does not find that this meant Mr X had no option but to cancel the works and sell his property. The Council has offered a suitable remedy.