Homelessness archive 2016-2017


Archive has 170 results

  • London Borough of Hillingdon (16 014 243)

    Statement Not upheld Homelessness 31-Mar-2017

    Summary: Ms B complains about the Council's response to her request for housing assistance. The Council agrees its initial advice was incorrect. There is no other evidence of fault in how the Council responded to Ms B's request for advice and support.

  • London Borough of Haringey (16 005 304)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: The Council told Ms Z about her housing priority band and how to apply for housing without fault. It delayed assessing her medical information but she did not suffer injustice as her housing priority did not change. The Council delayed making a previously agreed payment to Ms Z for nine months causing her financial hardship. The Council agreed to apologise and pay Ms Z in full.

  • London Borough of Newham (16 011 374)

    Statement Upheld Homelessness 30-Mar-2017

    Summary: Ms X, an EEA national, complained about the way the Council handled her homelessness application and application to join the housing register in October 2015. While there was some delay, inaccurate advice and poor handling of a later application in March 2016 this did not significantly impact on Ms X's housing situation as the Council did not owe her a housing duty.

  • Oxford City Council (16 013 404)

    Statement Closed after initial enquiries Homelessness 30-Mar-2017

    Summary: The Ombudsman will not investigate Ms B's complaint about the Council's allocation of a house to her. It was reasonable to expect Ms B to have used her right of appeal to the county court.

  • London Borough of Bromley (16 017 196)

    Statement Closed after initial enquiries Homelessness 29-Mar-2017

    Summary: The Ombudsman will not investigate this complaint about the way the Council has dealt with a homelessness case. This is mainly because the homeless person has appealed to court about the Council's decision in her case. In addition there is no sign that fault by the Council in other respects has caused the applicant an injustice to warrant our involvement.

  • London Borough of Lambeth (16 010 049)

    Statement Upheld Homelessness 28-Mar-2017

    Summary: When transferring from a points-based to a band-based housing allocation scheme the Council failed to tell the complainant of the change and the impact it had on her eligibility for housing. It failed to notice its mistake when she continued to bid for properties, only realising the mistake when she successfully bid for a property which the Council then withdrew during the verification process.

  • London Borough of Newham (16 016 943)

    Statement Closed after initial enquiries Homelessness 28-Mar-2017

    Summary: Miss X complained about the Council's decision not to accept her as being in priority need for housing. She also complained about its failure to store her belongings. The Ombudsman will not investigate this complaint. It is reasonable for her to ask for a review of the homeless decision.

  • London Borough of Lewisham (16 017 545)

    Statement Closed after initial enquiries Homelessness 23-Mar-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council damaged his possessions when it moved them from one temporary accommodation address to another. This is because Mr B may take the Council to court and it is reasonable for him to do so.

  • Walsall Metropolitan Borough Council (16 008 336)

    Statement Upheld Homelessness 22-Mar-2017

    Summary: The Council was at fault for its delay in completing the review of the decision on Mrs R's homelessness. This caused her injustice because she had to wait longer for permanent accommodation. The Council agreed to pay Mrs R £750 and refund her storage costs for five months.

  • London Borough of Haringey (16 013 228)

    Statement Not upheld Homelessness 22-Mar-2017

    Summary: there is insufficient evidence to uphold Ms X's complaint that the Council has not discharged its duty to her as a homeless person. The Council provided evidence during the investigation which shows this complaint was made too late.