Cemeteries and crematoria archive 2016-2017


Archive has 18 results

  • London Borough of Lambeth (16 015 607)

    Statement Upheld Cemeteries and crematoria 01-Mar-2017

    Summary: The Ombudsman does not have reason to investigate this complaint about the Council's inability to locate a family grave in one of its cemeteries. This is because we cannot not achieve the main outcome the complainant is seeking regarding this matter. In addition the Council has provided a suitable remedy in the circumstances.

  • Walsall Metropolitan Borough Council (16 011 932)

    Statement Not upheld Cemeteries and crematoria 17-Feb-2017

    Summary: Mr B says the Council failed to maintain graves in line with procedures. He also feels the Council failed to properly investigate his complaint about a maintenance operative in 2016. The Ombudsman has found the Council acted in line with procedures. There is one instance of administrative fault but this did not cause a significant injustice. The Ombudsman has completed the investigation.

  • Three Rivers District Council (16 005 818)

    Statement Not upheld Cemeteries and crematoria 01-Feb-2017

    Summary: Mrs B complains about the Council's refusal to allow her to pre-purchase a grave plot, put in a double headstone and place memorabilia on her husband's grave. The Ombudsman has not found evidence of fault.

  • Durham County Council (16 012 965)

    Statement Closed after initial enquiries Cemeteries and crematoria 06-Jan-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about Council errors with the form she needed to order her late father's headstone. Although the errors caused Mrs B some upset, the Council has apologised and offered to refund the fee Mrs B paid. Further consideration of the complaint would not achieve any more for Mrs B.

  • Wakefield City Council (16 007 808)

    Statement Upheld Cemeteries and crematoria 22-Dec-2016

    Summary: Ms A complains about the Council's poor upkeep of one of its cemeteries which has been neglected and become overgrown and unkempt. There has been fault by the Council which caused Ms A injustice but as it has carried out work, and offered to visit the cemetery with her to address her specific concerns, the complaint is viewed as satisfactorily resolved and the Ombudsman will not pursue it any further.

  • Wakefield City Council (16 012 235)

    Statement Closed after initial enquiries Cemeteries and crematoria 16-Dec-2016

    Summary: The Ombudsman will not investigate this complaint about a damaged headstone. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome. In addition, the complainant could make a claim on the Council's insurance.

  • Gloucester City Council (16 012 303)

    Statement Closed after initial enquiries Cemeteries and crematoria 13-Dec-2016

    Summary: The Ombudsman will not investigate this complaint about the upkeep of a cemetery. This is because the Council has already provided a proportionate response and it is unlikely an investigation would lead to a different outcome.

  • Darlington Borough Council (16 012 297)

    Statement Closed after initial enquiries Cemeteries and crematoria 12-Dec-2016

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's failure to carry out her late grandfather's family's wishes. She cannot achieve anything significant by doing so and cannot achieve the outcomes Miss A is seeking.

  • Wirral Metropolitan Borough Council (16 011 458)

    Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2016

    Summary: The Ombudsman will not investigate this complaint about cemetery fees because there is insufficient evidence of fault or injustice.

  • Leeds City Council (16 007 342)

    Statement Not upheld Cemeteries and crematoria 24-Nov-2016

    Summary: There was no fault in the way the Council dealt with Mrs X's complaint.

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