Archive has 163 results
Statement Upheld Special educational needs 31-Mar-2017
Summary: The Council delayed in communicating its decisions following the annual reviews of Miss Y's Statement in 2014 and 2015, and delayed in issuing her Education Health and Care Plan. The Council will apologise and make a payment for the frustration, time and trouble this caused. The Council also failed to respond to the complaint in a timely manner. It has already agreed to pay £100 in light of the injustice caused by this delay. I have not investigated other parts of Ms Y's complaint because they are outside of the Ombudsman's jurisdiction.
Statement Upheld Special educational needs 30-Mar-2017
Summary: There is fault by the Council in that it has failed to provide appropriate educational provision for the complainant's son who suffers from significant difficulties. This has caused injustice to him and to his parents. The Council has accepted the Ombudsman's recommended settlement of this complaint.
Statement Upheld Special educational needs 27-Mar-2017
Summary: The Council is at fault in failing to implement the agreed remedy on an earlier complaint about failure to make provision of speech and language therapy detailed in Ms X's son's statement of special educational need. The Council will make a payment to recognise this now.
Statement Upheld Special educational needs 24-Mar-2017
Summary: The Council was at fault for failing to ensure Z received a suitable education. The Council also took too long to finalise Z's Education, Health and Care Plan. The Council has agreed to make a financial payment to remedy the injustice it has caused Z and to make procedural changes.
Statement Not upheld Special educational needs 23-Mar-2017
Summary: I have discontinued this investigation because the Council agreed to carry out a Stage Two investigation under the Children Act 1989. Mr X's complaint is about the way the Council reviewed his son's special educational needs and its care planning for him as a looked after child.
Statement Upheld Special educational needs 23-Mar-2017
Summary: the Council took too long to issue Ms B's son, C's Education, Health and Care Plan. The Council agreed to remedy the injustice this caused.
Statement Upheld Special educational needs 22-Mar-2017
Summary: The Council has accepted that it made some errors in its provision of information to the complainant about her child's education. It has apologised for this and for the resulting confusion. The Ombudsman considers that this is sufficient and that he cannot achieve more for the complainant by pursuing the complaint.
Statement Not upheld Special educational needs 22-Mar-2017
Summary: There were no delays by the Council in arranging a post 16 educational placement for Mr X's son at a special school. Mr X disagrees with the speech and language therapy support outlined in his son's Education, Health and Care (EHC) Plan. As he lodged an appeal to the Tribunal in 2016 we cannot investigate matters linked to the appeal. If Mr X disagrees with the way the speech and language therapy support is specified in his son's EHC Plan he could lodge an appeal to the Tribunal.
Statement Closed after initial enquiries Special educational needs 21-Mar-2017
Summary: Mrs P appealed the wording of an Education Health and Care Plan to the Tribunal. This means the Ombudsman cannot investigate her complaint about this. We also cannot investigate her complaint about a school's actions in relation to her child.
Statement Upheld Special educational needs 21-Mar-2017
Summary: There was fault with the Council's consultation process for L's Education, Health and Care Plan, which caused him and his mother significant injustice. The Council has agreed to apologise and pay a financial remedy of £2600. It has provided suitable support services and will continue to address the family's needs as required.