School transport archive 2016-2017


Archive has 139 results

  • Manchester City Council (16 017 462)

    Statement Closed after initial enquiries School transport 31-Mar-2017

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council's refusal to grant free school transport for her children because it is unlikely he would find fault on the Council's part.

  • Medway Council (16 012 898)

    Statement Not upheld School transport 31-Mar-2017

    Summary: The Ombudsman found no evidence of fault in how the Council considered Mrs L's application for free school transport for her daughter.

  • East Sussex County Council (16 005 516)

    Statement Upheld School transport 30-Mar-2017

    Summary: The Council was at fault in the way it considered Mrs X's application and appeal for home to school transport for her son who has special educational needs. It has agreed to refer the case back to the appeal panel, reimburse travel expenses if the panel finds in her favour, and review the wording of its school transport policy.

  • Hampshire County Council (16 013 391)

    Statement Upheld School transport 30-Mar-2017

    Summary: There is some evidence of fault in the Council's handling of Mr Y's appeal against the decision not to offer free school transport for his child. The Council will conduct a fresh appeal to be heard by three panel members.

  • Essex County Council (16 011 597)

    Statement Closed after initial enquiries School transport 27-Mar-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's refusal to grant her daughter free school transport. This is because we cannot criticise a decision which is properly made or intervene to substitute an alternative view. Also it is unlikely we will find fault in the Council's actions.

  • Nottingham City Council (16 011 766)

    Statement Upheld School transport 21-Mar-2017

    Summary: There was fault in the way the Council decided Mrs C's appeal for free school transport for her niece (D) for whom Mrs C and her husband have day-to-day care and responsibility. When deciding the appeal the Council failed to consider whether Mrs C and D's individual circumstances justify setting aside policy. To put right fault the Ombudsman recommended and the Council agreed to arrange a fresh appeal for Mrs C.

  • Lincolnshire County Council (16 015 141)

    Statement Upheld School transport 21-Mar-2017

    Summary: Mr and Mrs X complain about changes to the schedule of the school bus and the impact on their children's journey times to and from school. There was fault because the Council gave them misleading information on when it carried out a risk assessment of the route. The Council agreed to remedy the injustice to them through an apology.

  • Essex County Council (16 014 339)

    Statement Not upheld School transport 21-Mar-2017

    Summary: there is no evidence of fault by the Council in assessing home to school distance or in its decision to refuse free school transport for Mrs N's son.

  • London Borough of Newham (16 016 497)

    Statement Closed after initial enquiries School transport 16-Mar-2017

    Summary: It is reasonable to expect Mrs M to accept the Council's offer to review her child's home to school transport provision. Therefore the Ombudsman will not investigate her complaint about a change in the provision.

  • Walsall Metropolitan Borough Council (16 011 960)

    Statement Upheld School transport 15-Mar-2017

    Summary: There is no evidence of fault in the way the Council processed Mr C's September 2016 applications for free transport for D and E for the academic year 2016-17. The Council considered the key relevant factor which is the Council's current policy on home-school transport as it applies to children who attend a school which is beyond statutory walking distance. However, the Council failed to follow through the appeals procedure correctly and did not communicate clearly with Mr C about the appeals procedure. The Ombudsman recommended and the Council agreed to correct this fault by offering Mr C an opportunity to step up the appeal to stage 2 of the school transport appeals procedure.

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