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Other archive 2016-2017

Archive has 69 results

  • London Borough of Wandsworth (15 014 884)

    Statement Upheld Other 30-Mar-2017

    Summary: When considering homeless applications from a young person under 18 the Council failed to properly consider its duties under the Children Act 1989 resulting in a loss of service.

  • Surrey County Council (16 014 321)

    Statement Upheld Other 30-Mar-2017

    Summary: The Council was at fault in failing to consider Mr X's complaints under the stages of the children's statutory complaints procedure in early 2016. These proceedings are now concluded so the Council will investigate his complaints under the statutory process now.

  • East Sussex County Council (16 008 740)

    Statement Upheld Other 29-Mar-2017

    Summary: The Council's Blue Badge assessment for L did not fully consider the impact of her learning difficulties on her mobility or provide clear evidence she can walk the minimum distance. The Council agreed to reconsider her application to address these matters.

  • City of York Council (16 016 667)

    Statement Closed after initial enquiries Other 29-Mar-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about advice given by the Healthy Child Service. There is no injustice.

  • Surrey County Council (16 016 754)

    Statement Closed after initial enquiries Other 28-Mar-2017

    Summary: The Ombudsman will not investigate Mr & Mrs A's complaint about data protection issues. This is because these are best considered and decided by the Information Commissioner. The Ombudsman will not investigate complaint handling matters where we have decided not to investigate the nub of the complaint.

  • Cheshire East Council (16 017 217)

    Statement Closed after initial enquiries Other 23-Mar-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's information to a court which decided to send her children to live with their father. The Ombudsman cannot investigate a court case and the children no longer live in the Council's area.

  • Northamptonshire County Council (16 018 152)

    Statement Closed after initial enquiries Other 22-Mar-2017

    Summary: The Ombudsman has no power to investigate Ms M's complaint about the court's decision to remove her children from her care.

  • London Borough of Haringey (16 017 427)

    Statement Closed after initial enquiries Other 21-Mar-2017

    Summary: The Ombudsman will not investigate Mrs M's complaint because there are ongoing court proceedings in which she can raise her concerns. The Health and Care Professions Council is better placed to consider her complaint about a social worker's conduct.

  • London Borough of Bexley (16 016 318)

    Statement Not upheld Other 15-Mar-2017

    Summary: Mr F complained about how the Council had assessed and supported his family as his young son is disabled. The Council started to investigate his complaint under the statutory children's social care complaints procedure in 2015. In 2016 Mr F withdrew from this procedure saying he was taking legal action instead but he did not. We would not normally investigate where the statutory complaints procedure has not reached at least the conclusion of Stage 2. In any case, Mr F has now withdrawn his complaint to the Ombudsman.

  • Thurrock Council (16 012 994)

    Statement Upheld Other 15-Mar-2017

    Summary: The Ombudsman finds fault by the council in sharing information about the complainants' immigration status with other agencies, including the children's schools. It caused them worry and uncertainty. The Council has agreed to apologise and to pay the complainants £250. The Council will review its procedure for recording the sharing of information. The Council also took too long to deal with the complaint. It has offered a satisfactory remedy for the delay.