Friends and family carers archive 2016-2017


Archive has 42 results

  • Southend-on-Sea Borough Council (16 010 323)

    Statement Not upheld Friends and family carers 28-Mar-2017

    Summary: The Ombudsman does not find fault in the Council's decision to stop the complainant's financial allowance for caring for her niece. But the Ombudsman has made some recommendations about other ways the Council may be able to help the complainant.

  • Essex County Council (16 005 248)

    Statement Upheld Friends and family carers 27-Mar-2017

    Summary: The Ombudsman considers that there are discrepancies in the factual information contained in an independent social worker's report about the complainant. The Council has agreed to the Ombudsman's recommendation about how to resolve this complaint.

  • North Somerset Council (16 000 062)

    Statement Upheld Friends and family carers 21-Mar-2017

    Summary: The Council is at fault as it failed to consider B as a looked after child and failed to provide sufficient information to Mr and Mrs X to allow them to make a properly informed decision on whether B should be a looked after child or child in need. As a result B could miss out on support as a former looked after child and Mr and Mrs X may not have received the full financial support they should have received. The Council has agreed to remedy the injustice to B and Mr and Mrs X as recommended.

  • Cornwall Council (16 011 729)

    Statement Upheld Friends and family carers 15-Mar-2017

    Summary: The Council accepted it acted with fault when it stopped making special guardianship payments to Mr X for his granddaughter, Y. It has apologised, reinstated the payments, made good the sum missed and agreed to provide the same remedy for others similarly affected.

  • South Tyneside Metropolitan Borough Council (16 003 523)

    Statement Upheld Friends and family carers 15-Mar-2017

    Summary: The Council failed to give Mrs X the written information she needed to understand what support it would provide to her as a Special Guardian of her young grandchild who she previously fostered. The Council has agreed to our recommendation to apologise and pay Mrs X £250 for the frustration and uncertainty this has caused. It has taken action to prevent a recurrence of this fault.

  • Hertfordshire County Council (16 015 847)

    Statement Closed after initial enquiries Friends and family carers 06-Mar-2017

    Summary: The Ombudsman will not investigate Miss A's complaint that the Council lied to her because he cannot achieve the outcomes Miss A wants.

  • Portsmouth City Council (16 015 309)

    Statement Closed after initial enquiries Friends and family carers 06-Mar-2017

    Summary: The Ombudsman cannot investigate Mrs A's complaint that the Council has inappropriately shared sensitive information because it relates to the content of a report considered in court.

  • Birmingham City Council (16 006 838)

    Statement Not upheld Friends and family carers 03-Mar-2017

    Summary: The Council used the statutory complaints procedure to investigate Mr A's complaint that it did not pay him a backdated fostering allowance for his grandchildren. The evidence supports the findings of the investigation. Therefore, the Ombudsman has not found fault.

  • North Somerset Council (15 019 623)

    Statement Upheld Friends and family carers 02-Mar-2017

    Summary: When the Council placed three children with their grandmother, Mrs G, it wrongly treated the placement as an informal family care arrangement. It failed to give the children 'looked after' status, it failed to assess Mrs G's suitability as a foster carer and it failed to pay her a weekly fostering allowance. The Council then calculated Mrs G's Special Guardianship Order allowance unfairly and did not properly follow the statutory complaints procedure. The Council has agreed to take action to remedy Mrs G's injustice.

  • Lincolnshire County Council (16 008 482)

    Statement Upheld Friends and family carers 02-Mar-2017

    Summary: Mr X did not ask the Council to provide a Residence Order Allowance until 2014 after deciding not to pursue this in 2010. There is no evidence that Mr X asked the Council to provide a large vehicle before he complained in 2014. The Council should not have refused to consider Mr X's complaint at stage 3 of the complaints procedure. This refusal amounts to fault and the Council will apologise for this.

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