Archive has 32 results
Statement Upheld Fostering 30-Mar-2017
Summary: The Council's decision to end A's placement with Mr C and Ms T was not fault. However, there was some fault with how it managed a difficult situation when she refused to return home. The Council agreed to pay Mr C and Ms T a maintenance allowance for the extra time A was with them, which was suitable remedy
Statement Upheld Fostering 29-Mar-2017
Summary: Mr M complains the Council failed to stop paying him fostering allowance when a young person left his care. There is evidence of fault and the Council has been asked for a financial remedy to reflect his time, trouble and distress.
Statement Upheld Fostering 28-Mar-2017
Summary: Mrs E complained the Council had failed to treat her appropriately when she privately fostered two children. There is evidence of Council fault in its complaints handling.
Statement Upheld Fostering 27-Mar-2017
Summary: Mrs S complained the Council failed to pay appropriate allowances for B (a young person in their care) once she turned eighteen following serious historical allegations of assault against children made against her husband by a previous foster child. The Council was at fault and has been asked to make payments to Mrs S and B.
Statement Upheld Fostering 21-Mar-2017
Summary: A children's social care complaint investigation found the Council was at fault in the way it told Mrs B the foster child she had looked after would not be returning to her care. It was also at fault in the way it handled the process to deregister her as a foster carer. There was delay in the way it handled her complaint. The Council has agreed to offer Mrs B £800 to remedy her injustice caused by these faults.
Statement Closed after initial enquiries Fostering 21-Mar-2017
Summary: The Ombudsman will not investigate Mr and Mrs A's complaint about the Council's retention and alleged disclosure of confidential information. The Council has upheld the complaint about retention and the Ombudsman could add nothing significant by investigating. Mr and Mrs A may bring their complaint about disclosure to the attention of the Information Commissioner.
Statement Closed after initial enquiries Fostering 20-Mar-2017
Summary: The Ombudsman will not investigate Mr A's complaint about the Council's response to allegations made by a social worker because it is unlikely investigation would lead to a different outcome.
Statement Upheld Fostering 08-Mar-2017
Summary: The Council failed to take into account all the relevant facts or follow due process when deciding to move two foster children who had been in the complainant's care for five years. The Council has agreed the recommended settlement. The Ombudsman is therefore closing the complaint.
Statement Upheld Fostering 01-Mar-2017
Summary: The Council delayed in agreeing to the complainant's request for a Stage 2 investigation under the statutory Children Act 1989 complaints procedures. However, the Council will now investigate in accordance with the Children Act procedures. The Ombudsman is satisfied that this resolves the complaint.
Statement Closed after initial enquiries Fostering 28-Feb-2017
Summary: The Ombudsmen will not investigate Mr and Mrs P's complaint about the actions of Calderdale Therapeutic Services (CTS). An investigation is unlikely to achieve more for Mr and Mrs P than the Council's response has already provided.