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Mental health services archive 2016-2017


Archive has 37 results

  • Somerset Partnership NHS Foundation Trust (16 009 115)

    Statement Not upheld Mental health services 30-Mar-2017

    Summary: The Ombudsmen found fault in the way a GP Practice communicated with Mr R about his late mother, Mrs N's care, and in its failure to respond to his complaint. They also found some fault in the communication with Mr R by his mother's nursing home. These faults led to an injustice to Mr R. I have recommended the organisations apologise and put in place service improvements. The Ombudsmen found no faults in the nursing home care provided to Mrs N, and no faults in the way the Trust communicated with Mr R.

  • Surrey & Borders Partnership NHS Foundation Trust (15 015 946)

    Statement Upheld Mental health services 29-Mar-2017

    Summary: The Ombudsmen have found a Mental Health Trust and a Council generally arranged services appropriately for an elderly person with an acquired brain injury. However, the Ombudsmen find the Mental Health Trust failed to follow safeguarding protocol, which caused injustice to the family. The Ombudsmen also find a Hospital Trust did not act with due diligence when arranging a discharge from Hospital.

  • Frimley Health NHS Foundation Trust (15 018 199)

    Statement Upheld Mental health services 29-Mar-2017

    Summary: The Ombudsmen have found a Mental Health Trust and a Council generally arranged services appropriately for an elderly person with an acquired brain injury. However, the Ombudsmen find the Mental Health Trust failed to follow safeguarding protocol, which caused injustice to the family. The Ombudsmen also find a Hospital Trust did not act with due diligence when arranging a discharge from Hospital.

  • Northumberland, Tyne & Wear NHS Foundation Trust (16 001 990)

    Statement Not upheld Mental health services 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Pennine Care NHS Foundation Trust (16 013 582)

    Statement Closed after initial enquiries Mental health services 16-Mar-2017

    Summary: the Ombudsmen will not investigate Ms G's complaints about the mental health support provided by a Council and a Trust and the way they handled her complaint. Ms G's complaints are late and there are insufficient reasons to accept them now.

  • Greater Manchester Mental Health NHS Foundation Trust (16 003 438)

    Statement Not upheld Mental health services 09-Mar-2017

    Summary: The Ombudsmen found no fault in the way a Council and a Trust responded to concerns about a complainant's tenant. The Council and the Trust were not responsible for damage caused by the complainant's tenant.

  • South West Yorkshire Partnership NHS Foundation Trust (16 009 774)

    Statement Closed after initial enquiries Mental health services 28-Feb-2017

    Summary: The Ombudsmen will not investigate Mr and Mrs P's complaint about the actions of Calderdale Therapeutic Services (CTS). An investigation is unlikely to achieve more for Mr and Mrs P than the Council's response has already provided.

  • Somerset Gardens Family Health Care Centre (16 001 001)

    Statement Upheld Mental health services 27-Feb-2017

    Summary: Ms Q complains about intervention by various organisations when she explicitly requested no contact. She also complained about the Practice and the Trust's complaint handling. There is some evidence of fault by the Practice in making a referral without Ms Q's consent. However, this has not caused her an injustice. There is no fault in the actions of the Council or Trust.

  • Barnet, Enfield & Haringey Mental Health NHS Trust (16 001 004)

    Statement Not upheld Mental health services 27-Feb-2017

    Summary: Ms Q complains about intervention by various organisations when she explicitly requested no contact. She also complained about the Practice and the Trust's complaint handling. There is some evidence of fault by the Practice in making a referral without Ms Q's consent. However, this has not caused her an injustice. There is no fault in the actions of the Council or Trust.

  • Oxford Health NHS Foundation Trust (16 004 568)

    Statement Not upheld Mental health services 27-Feb-2017

    Summary: The Ombudsmen find a Trust and Council made suitable efforts to identify possible placements for a patient with complex and specialised needs. There was no fault in their decision to aim for a placement a large distance from the patient's wife's home.