Hospital acute services archive 2016-2017


Archive has 71 results

  • Pennine Acute Hospitals NHS Triust (15 009 260)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • NHS England (15 009 262)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Springhill Hospice (15 009 261)

    Statement Not upheld Hospital acute services 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • South Tyneside NHS Foundation Trust (16 001 940)

    Statement Not upheld Hospital acute services 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • North Kirklees Clinical Commissioning Group (15 019 056)

    Statement Not upheld Hospital acute services 24-Mar-2017

    Summary: The Ombudsmen find no fault in the care provided to a young man with severe disabilities. Similarly, the Ombudsmen find no fault in the way in which health and social care agencies dealt with the man's parents. However, the Ombudsmen do find fault with the Council's complaint investigation.

  • North Norfolk Clinical Commissioning Group (16 013 442)

    Statement Not upheld Hospital acute services 20-Mar-2017

    Summary: The Ombudsmen found no fault with the clinical care or aftercare arrangements provided to a patient by a Trust and a Council. There was fault with communication by the ambulance service but it has addressed this already. The Ombudsmen found there was fault when patient information was transferred to a new physiotherapy service causing a delay for the patient. However this has already been acknowledged and was remedied by the physiotherapy service. There was fault by a Council as it did not address concerns about discrepancies in an invoice it sent for home care. There was also fault with communication by the patient transport service provider. The Ombudsmen have recommended actions to the Council and patient transport service provider to address the injustice caused by the faults.

  • Norfolk & Norwich University Hospitals NHS Foundation Trust (16 003 857)

    Statement Not upheld Hospital acute services 20-Mar-2017

    Summary: The Ombudsmen found no fault with the clinical care or aftercare arrangements provided to a patient by a Trust and a Council. There was fault with communication by the ambulance service but it has addressed this already. The Ombudsmen found there was fault when patient information was transferred to a new physiotherapy service causing a delay for the patient. However this has already been acknowledged and was remedied by the physiotherapy service. There was fault by a Council as it did not address concerns about discrepancies in an invoice it sent for home care. There was also fault with communication by the patient transport service provider. The Ombudsmen have recommended actions to the Council and patient transport service provider to address the injustice caused by the faults.

  • Kings College Hospital NHS Foundation Trust (16 008 272)

    Statement Not upheld Hospital acute services 16-Mar-2017

    Summary: The Ombudsmen found no fault in the amount of physiotherapy offered to Mrs F or in the arrangements for her discharge from hospital. The Trust was at fault in not following up a referral for community physiotherapy, but it has already taken suitable action to put this right.

  • Coventry & Warwickshire Partnership NHS Trust (16 000 219)

    Statement Upheld Hospital acute services 08-Mar-2017

    Summary: The Ombudsmen found no fault in the way a Council and CCG reviewed a service user's care needs. However, there was fault by a Council in not ensuring the service user had a carer for two consecutive nights and for not arranging a carer's assessment for her daughter. The Ombudsmen also found fault with a Council and a Trust failing to address a complaint jointly. The Ombudsmen recommended actions to address the injustices caused by the faults identified.

  • NHS Coventry and Rugby Clinical Commissioning Group (16 009 703)

    Statement Not upheld Hospital acute services 08-Mar-2017

    Summary: The Ombudsmen found no fault in the way a Council and CCG reviewed a service user's care needs. However, there was fault by a Council in not ensuring the service user had a carer for two consecutive nights and for not arranging a carer's assessment for her daughter. The Ombudsmen also found fault with a Council and a Trust failing to address a complaint jointly. The Ombudsmen recommended actions to address the injustices caused by the faults identified.

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