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General Practice archive 2016-2017


Archive has 9 results

  • Healey Surgery (15 009 259)

    Statement Not upheld General Practice 31-Mar-2017

    Summary: The Ombudsmen found no fault in the care, support and treatment provided to the complainant's late father by the Trust, the Surgery, the Council and the Hospice. The care, support and treatment provided was in line with good medical practice and national guidance. NHS England took too long to respond to a complaint but it already apologised to the complainant for the delay.

  • Barmston Medical Centre (16 001 944)

    Statement Not upheld General Practice 29-Mar-2017

    Summary: The Ombudsmen have not found evidence of significant fault in how health and social care services were arranged and provided to the complainants' mother. However, they have found evidence of poor record keeping by the Council and a Care Provider, who will apologise to the family and take steps to improve future practice.

  • Southend Medical Centre (16 006 160)

    Statement Upheld General Practice 20-Mar-2017

    Summary: The Ombudsmen found fault in the way a Practice responded to requests for a home visit. It did not refer the requests to a GP and this caused avoidable uncertainty and stress. There was fault in a subsequent safeguarding investigation as it did not seek the views of the alleged perpetrator. This caused a delay in Mr C finding out the answers he was seeking. The Ombudsmen also found fault by NHS England for misinforming Mr C and causing further delays. The Ombudsmen has recommended these organisations apologise to Mr C and provide payments as a tangible acknowledgement of the injustice Mr C experienced.

  • Charnwood Surgery (15 015 956)

    Statement Upheld General Practice 31-Jan-2017

    Summary: The Ombudsmen found fault by the Council and a Trust in the way they dealt with the complainant's late mother's discharge from hospital and then provided care and support to her at home. The Council and the Trust also failed to provide suitable care and support to prevent the complainant's mother developing pressure ulcers and this contributed to a decline in her wellbeing. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and pay £5,000 to her mother's estate. The Council has also agreed to pay the complainant £250 for her time and trouble in dealing with the complaint.

  • Limetree Surgery (16 006 508)

    Statement Not upheld General Practice 30-Jan-2017

    Summary: The Ombudsmen have found no evidence of significant fault in how a GP Surgery made a child protection referral, or in how a Council responded to the referral. The Ombudsmen have therefore closed the case.

  • Your Health Partnership (16 006 108)

    Statement Not upheld General Practice 23-Jan-2017

    Summary: There was a delay in referring a man with cancer symptoms for an endoscopy, but this did not affect the outcome. The Council delayed in responding to a request for emergency respite care. However, there was no fault with the care and equipment offered in the last days of his life.

  • Oaks Place Surgery (16 005 323)

    Statement Not upheld General Practice 13-Dec-2016

    Summary: The Ombudsmen find no fault with placing a family on the Violent Patients Scheme, access to medical care on the scheme or actions taken in children's safeguarding proceedings.

  • Glovers Lane Surgery (16 003 909)

    Statement Not upheld General Practice 06-Dec-2016

    Summary: The Ombudsmen found a GP surgery provided appropriate care and pain management to an elderly patient at a nursing home. However, there were failings with the nursing home's pain management and weight monitoring. The Home has taken appropriate action to improve these areas. The working relationship between the GP surgery and the nursing home was satisfactory. The Ombudsmen recommended the Council and the Home apologise for the distress caused by the failings identified.

  • St Nicholas Nursing Home (16 012 926)

    Statement Upheld General Practice 06-Dec-2016

    Summary: The Ombudsmen found a GP surgery provided appropriate care and pain management to an elderly patient at a nursing home. However, there were failings with the nursing home's pain management and weight monitoring. The Home has taken appropriate action to improve these areas. The working relationship between the GP surgery and the nursing home was satisfactory. The Ombudsmen recommended the Council and the Home apologise for the distress caused by the failings identified.