Archive has 95 results
Statement Closed after initial enquiries Transport 31-Mar-2017
Summary: The Ombudsman will not consider further Mr X's complaint that the Council refused his daughter a blue badge. There is no fault.
Statement Not upheld Transport 29-Mar-2017
Summary: The Council's records of a Blue Badge assessment do not tally with the applicant's recollection of the assessment. However the assessor's recollection of the assessment suggests on the balance of probability the Council acted without fault in its assessment.
Statement Not upheld Transport 28-Mar-2017
Summary: Ms C complained about the Council's decision not to renew her blue parking badge. There was no fault in the process through which the Council assessed Ms C's eligibility. This is because the Council assessed Ms C in line with the guidance issued by the Department of Transport.
Statement Closed after initial enquiries Transport 28-Mar-2017
Summary: The Ombudsman will not investigate this complaint about a Blue Badge because the Council has offered to do a fresh assessment.
Statement Upheld Transport 28-Mar-2017
Summary: Mr X complained that a Civil Enforcement Officer working for the Council was racist towards him and wrongly confiscated a Blue Badge from him. It has not been possible to make a finding that the Officer made racist remarks towards him. The Officer was not at fault in deciding to confiscate the badge. But he made a mistake which led to an accusation that the badge was invalid. The Council has agreed a suitable remedy for the impact on Mr X.
Statement Closed after initial enquiries Transport 21-Mar-2017
Summary: There is no fault in the Council's decision that Miss X is not eligible for a disabled person's parking permit. This is because the Council has assessed Miss X in line with its policy and also the Department for Transport guidance.
Statement Upheld Transport 20-Mar-2017
Summary: The Council's assessor wrongly added up Mr X's Blue Badge mobility appeal assessment score. That was fault. But the fault did not result in Mr X being incorrectly refused a Blue Badge, or denying him access to any further process which might have led to the Council making a different decision.
Statement Upheld Transport 17-Mar-2017
Summary: The Ombudsman found fault on Miss C's complaint about the way it considered and refused her application for a Blue Badge parking permit. The speed an applicant walks as assessed by the Council differs from government guidance. This caused no avoidable injustice to Miss C because she would not have qualified even if extra points were awarded. The Council agreed to review the speeds used.
Statement Upheld Transport 16-Mar-2017
Summary: There was no fault in how the Combined Authority handled renewal of Mrs X's companion bus pass. It should have signposted Mr X to the Local Government Ombudsman once he completed its complaint process. It has agreed action to ensure this fault does not occur in future.
Statement Closed after initial enquiries Transport 14-Mar-2017
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.