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Direct payments archive 2016-2017

Archive has 35 results

  • St Helens Metropolitan Borough Council (16 014 657)

    Statement Not upheld Direct payments 30-Mar-2017

    Summary: The Council was not at fault in the way it dealt with payment to Ms Y's carers through a managed direct payment.

  • Norfolk County Council (16 009 557)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: Ms C complained the Council should not ask her to repay (all of) the direct payments that the Council says she has misspent, because she had to spend it on items that she needs. I found there was only fault in the way the Council dealt with her needs for a 'massage'.

  • Sandwell Metropolitan Borough Council (16 011 213)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: The Council decided Miss A does not have care and support needs following an initial assessment. The Ombudsman has not found fault with its decision but it should have given Miss A a clear written explanation.

  • London Borough Of Brent (16 004 453)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: Mr C complained that the Council failed to treat some items that he has to pay for, as disability related expenses. I found no fault in the way the Council reached its decision. However, Mr C did experience an unreasonable delay.

  • Hertfordshire County Council (16 007 938)

    Statement Upheld Direct payments 16-Mar-2017

    Summary: Mr G complains the Council wrongly withdrew his direct payments. It also recouped an overpayment of £322 in one month leaving Mr G without care. The Council was not at fault for ending the direct payments but it was at fault in that it should have recouped the overpayment in instalments. The Council must apologise, pay Mr G compensation and take steps to prevent similar failures.

  • Lincolnshire County Council (16 011 270)

    Statement Upheld Direct payments 13-Mar-2017

    Summary: The Council failed to deal properly with Mrs M's request for direct payments for her husband. It needs to pay him what it should have paid him since November 2015.

  • Wirral Metropolitan Borough Council (16 004 347)

    Statement Upheld Direct payments 10-Mar-2017

    Summary: There is no fault in the way the Council dealt with Mr X's complaint about the payroll service. There was fault in the delay in dealing with Mr X's complaint. The Council's apology is enough redress for the frustration this caused Mr X.

  • South Gloucestershire Council (16 016 660)

    Statement Closed after initial enquiries Direct payments 02-Mar-2017

    Summary: We will not investigate Miss X's complaint about the Council's use of pre-paid cards for administering direct payments. The Council has already taken appropriate action to resolve the matter as it affects Miss X and there is no wider public interest for us to pursue.

  • Doncaster Metropolitan Borough Council (16 008 948)

    Statement Upheld Direct payments 27-Feb-2017

    Summary: Ms X complained the Council raised her care contribution excessively which resulted in arrears, and then it gave her inconsistent information about whether it would backdate the arrears. The Council was not at fault in its decision to raise Ms X's care contribution, or in its actions in relation to backdating these. However it failed to properly consider what support Ms X needed to manage her direct payments, and it delayed carrying out a financial assessment. These faults did not cause Ms X a significant injustice

  • West Sussex County Council (16 009 093)

    Statement Not upheld Direct payments 23-Feb-2017

    Summary: Ms C complained the Council should not have reduced her personal budget for home care by £160, because she can now no longer meet her needs. I did not find fault in the way through which the Council reached its final decision.