Archive has 169 results
Statement Upheld Charging 31-Mar-2017
Summary: The Council was at fault when the Care Provider it arranged charged Mrs X £25 per week top up. The Council offered Mrs X an alternative when it found out but she declined. It will refund £300 to Mrs X for the 12 weeks she paid the top up before this.
Statement Not upheld Charging 30-Mar-2017
Summary: The Council was not at fault in the way it made its decision about the property valuation disregard. The complaint is not upheld.
Statement Upheld Charging 30-Mar-2017
Summary: The Council was at fault in how it calculated Mrs X's care charges, and how it communicated the charges to Mr and Ms Y. The Council was also at fault when it did not carry out a carer's assessment for Ms Y. The Council has agreed to arrange an independent audit of Mrs X's account and to investigate the reasons for miscalculations and whether others may be affected. It had already agreed to reduce Ms X's arrears by £500. It has also agreed to pay £250 to Mr and Ms Y to acknowledge the uncertainty and time and trouble caused to them and to issue a written apology.
Statement Upheld Charging 29-Mar-2017
Summary: Mr and Mrs C complained to us about the top up fee they had to pay for their father's temporary residential care. I have upheld the complaint.
Statement Not upheld Charging 27-Mar-2017
Summary: The Council was not at fault in the way it assessed Mrs Y's contribution to her care package.
Statement Closed after initial enquiries Charging 24-Mar-2017
Summary: The Ombudsman will not investigate Ms A's complaint. This is because he does not have written consent from Ms A's mother, Mrs B, to do so.
Statement Not upheld Charging 23-Mar-2017
Summary: The Council was not at fault in the way it considered Mrs Y's needs or in the budget it provided to meet her needs.
Statement Upheld Charging 23-Mar-2017
Summary: The Ombudsman has stopped his investigation into this complaint. The Council has agreed to write off the outstanding care invoices and care charges.
Report Upheld Charging 22-Mar-2017
Summary: A family complain the council did not give them the option to choose a care home which did not require a 'top-up fee' when it arranged their relative's care.
Statement Upheld Charging 21-Mar-2017
Summary: Mr C complained the Council did not provide all the information he needed to make an informed decision how to finance his mother's residential care. I have upheld Mr C's complaint.