Other archive 2015-2016


Archive has 63 results

  • London Borough of Barnet (15 002 301)

    Statement Upheld Other 23-Mar-2016

    Summary: There Council was at fault in the way it disposed of Ms X's goods from storage without telling her. The Council has agreed to pay Ms X £9535.10 in compensation and not offset this against disputed debts so the Ombudsman is completing her investigation.

  • Dartford Borough Council (15 019 662)

    Statement Closed after initial enquiries Other 23-Mar-2016

    Summary: The Ombudsman cannot investigate Mr B's complaint about the Council turning his water off when it was undertaking repairs to his neighbour's property. This is because the complaint is about the management of social housing by the Council.

  • Dartford Borough Council (15 018 550)

    Statement Closed after initial enquiries Other 18-Mar-2016

    Summary: The Ombudsman cannot investigate this complaint that the Council's contractors damaged a neighbouring house when carrying out repairs to one of its properties. This is because she has no jurisdiction to consider the housing management issue in question.

  • London Borough of Havering (15 018 715)

    Statement Closed after initial enquiries Other 15-Mar-2016

    Summary: The Ombudsman cannot investigate Mrs B's complaint because it is about what the Council has failed to do in its role as a registered social housing provider.

  • Ashfield District Council (15 017 924)

    Statement Closed after initial enquiries Other 03-Mar-2016

    Summary: The Ombudsman cannot investigate Mr B's complaint about delays by the Council sending information to Mr B's solicitors. The Ombudsman has no power to investigate complaints about the actions of the Council in its capacity of managing housing let on a long lease.

  • Swindon Borough Council (15 015 804)

    Statement Closed after initial enquiries Other 24-Feb-2016

    Summary: The Ombudsman will not investigate this complaint about the sale of the complainant's house. This is because it is a late complaint.

  • London Borough of Havering (14 013 748)

    Statement Closed after initial enquiries Other 24-Feb-2016

    Summary: The Ombudsman will not investigate this complaint that the Council did not keep to the terms of a lease it agreed with a property owner, and has not properly compensated him for this. This is because it is reasonable to expect the person affected to go to court to pursue this matter.

  • Burnley Borough Council (15 016 713)

    Statement Closed after initial enquiries Other 23-Feb-2016

    Summary: The Ombudsman will not investigate Mr B's complaint because it was reasonable to expect him to have appealed to the Lands Tribunal if he disagreed with the Council's valuation and there is no realistic prospect the Ombudsman could now achieve a sound and fair decision.

  • Great Yarmouth Borough Council (15 017 248)

    Statement Closed after initial enquiries Other 15-Feb-2016

    Summary: The Ombudsman cannot investigate this complaint about the way the Council responded to a report of alleged housing fraud. This is because the law prevents the Ombudsman from investigating a council when it is carrying out housing management functions.

  • Gravesham Borough Council (15 015 415)

    Statement Closed after initial enquiries Other 11-Feb-2016

    Summary: Mr X complained about the Council's failure to properly maintain a rainwater pipe on its property. The pipe has caused dampness to his wall. The Ombudsman cannot investigate this complaint. The rainwater pipe belongs to the Council's housing authority. The Ombudsman cannot investigate Mr X's complaint because it is about the management of social housing.