Archive has 40 results
Statement Closed after initial enquiries Drainage 29-Mar-2016
Summary: The Ombudsman will not pursue this complaint about an allegation of misconduct by a Council officer as no worthwhile outcome would be achieved by an investigation.
Statement Not upheld Drainage 22-Mar-2016
Summary: There is no fault in the Council's decision that the drains Mr S complains about are connected to the drainage system. It has inspected the drains and responded to complaints in accordance with its policy.
Statement Closed after initial enquiries Drainage 21-Mar-2016
Summary: Mr I says the Council should install highway drainage in a lay-by as this would prevent the risk of pollution of his land should there be an incident. The Ombudsman will not propose investigate this complaint as she has not seen any evidence of fault in how the Council has made its decision.
Statement Closed after initial enquiries Drainage 18-Mar-2016
Summary: the Ombudsman will not pursue Mrs X's complaint about flooding ditches. Some of the matters complained of happened too long ago to consider now. And Mrs X may appeal to a Tribunal or go to court to establish ownership of one ditch. She may also appeal to a Tribunal for an order to clear the ditches.
Statement Closed after initial enquiries Drainage 16-Mar-2016
Summary: The Ombudsman will not investigate Mr B's complaint because there is no evidence the Council's failure to resolve the problem he is experiencing is because of its administrative fault.
Statement Upheld Drainage 08-Mar-2016
Summary: The Council properly reached decisions as highway authority and lead local flood authority about flooding affecting Mr B's property. However the Council was at fault for raising Mr B's expectations about what it might achieve and for mishandling his formal complaint. It has agreed to pay Mr B £200 to put this right.
Statement Not upheld Drainage 02-Mar-2016
Summary: Mr A complains that, despite having decided drainage works are required to the drainage system in his locale, the Council has failed to set a date for the works. There is no evidence of fault by the Council and as it has now confirmed it expects the works to be completed by the end of the summer 2016 the Ombudsman will not pursue the complaint any further.
Statement Closed after initial enquiries Drainage 01-Mar-2016
Summary: The Ombudsman will not investigate Miss Y's complaint about smells from a drain outside her home as it is unlikely the Ombudsman will find fault by the Council.
Statement Closed after initial enquiries Drainage 29-Feb-2016
Summary: The Ombudsman will not investigate Mr and Mrs X's complaint about the Council's failure to properly maintain drains serving the public highway. Mr and Mrs X have an alternative remedy through the courts which it is reasonable for them to use.
Statement Not upheld Drainage 26-Feb-2016
Summary: I do not uphold Ms C's complaint about changes to a flood alleviation scheme as I have found no evidence of fault by the Environment Agency.