Archive has 33 results
Statement Not upheld Fostering 31-Mar-2016
Summary: Ms X complained about the way the Council dealt with her as an agency foster carer. Some of the matters she complains about are not for the Council to address. The Ombudsman has not found evidence of fault in the way the Council dealt with her.
Statement Upheld Fostering 29-Mar-2016
Summary: There is evidence of fault in the Council's assessment of Mr Y's suitability as a foster carer. There is further fault in the Council's handling of Mr Y's complaint. These matters combined caused avoidable distress, frustration and time and trouble to Mr Y. The Council has already awarded £500 in compensation to Mr Y to acknowledge the impact of its faults. The Council agrees to make an additional payment of £200 and undertake procedural improvements to the fostering assessment process.
Statement Closed after initial enquiries Fostering 15-Mar-2016
Summary: the Ombudsman will not investigate Mr X's complaints about the actions of the Council's children's services. The Ombudsman has already investigated his complaint about the way the Council dealt with financial arrangements for his rent after he became a foster carer. It is reasonable to give the Council a further opportunity to respond to the rest of Mr X's complaint through its complaints procedure before the Ombudsman will consider it.
Statement Upheld Fostering 29-Feb-2016
Summary: The Council took too long to investigate allegations made against a foster carer in deciding to de-register her. It did not follow properly the statutory complaints process to consider her complaints about the investigation. It did not fully accept its faults to the foster carer and so has not remedied the injustice caused to her.
Statement Closed after initial enquiries Fostering 21-Jan-2016
Summary: The Ombudsman will not investigate Mr and Mrs X's complaint about information held and used by the Council 17 years ago. There are no reasons good enough to now investigate this late complaint.
Statement Closed after initial enquiries Fostering 18-Jan-2016
Summary: The Ombudsman will not investigate Mrs F's complaint about the Council's recommendation to de-register her as a foster carer. It is reasonable to expect her to apply to the Independent Review Mechanism.
Statement Upheld Fostering 11-Jan-2016
Summary: Mrs A complained the Council removed her foster child from her care. It then failed to return him although she was told the removal was going to be temporary. There is evidence of fault and the Council has been asked to apologise to Mrs A.
Statement Upheld Fostering 11-Dec-2015
Summary: The Council acted with fault in the way it carried out a safeguarding investigation involving Mrs X's family and breached the timescales set out in statutory guidance for complaint handling, but it did not fail to recognise or to act on reports of sexualised behaviour by a child. The Council has agreed to provide a suitable remedy for the additional injustice the poor safeguarding investigation caused.
Statement Not upheld Fostering 11-Dec-2015
Summary: There was no fault in the way the Council calculated its payments to Mrs X as a Level 4 foster carer following an earlier upheld complaint by the Ombudsman.
Statement Not upheld Fostering 30-Nov-2015
Summary: The Council was not at fault in the way it considered Mr and Mrs X's allegation of harm to one of their children while in foster care.